Communications

Mark Twain’s User Adoption Insights – Part Four

This is the fourth in a five part series, originally published on the Tri Tuns blog. Start at the beginning here. TIMELESS INSIGHT It’s amazing to consider how the insights and teachings of Mark Twain — a man who died decades before modern information systems were even conceived –may hold some of the greatest lessonsRead… Read more »

Communication Breakdown: Greenland Is Melting

Is Greenland melting? Has the ice cap suddenly disappeared from this frosty island? That’s the conclusion I drew after skimming DCist this morning, which had the headline: Nearly All of Greenland Melted in Span of Four Days, NASA Finds And then below was this alarming graphic: And here’s the lede: This is kind of scary.Read… Read more »

Early lessons learned from the Colorado shooting

Happy Wednesday! An abbreviated edition of the DorobekINSIDER today as we are all gearing up for the Next Generation of Government Training Summit, which starts Thursday right here in Washington, DC. If you’ve never been, it is an awesome experience — and not just for young people. Hear the new administrator of the Office ofRead… Read more »

Advice from the Public Conversations Project on having critical conversations on challenging issues

As our nation attempts to make sense of the tragic shooting in Tucson, it is easy to portion out blame and accountability. Even easier is avoiding conversations with those who hold views different from our own. These patterns shut down communication and, in a charged atmosphere, can quickly lead to polarized conflict, when what mostRead… Read more »

Lessons Learned: Crisis Communications Online

Over the years, I’ve had the honor of either directly running or managing the people running EPA websites responding to various crises: 9/11 (that happened one month after I joined public affairs) Columbia Shuttle Accident Hurricane Katrina BP Oil Spill Radiation coming to the U.S. from the release of material from Japanese nuclear reactors followingRead… Read more »

To Engage Citizens, Focus on Self Interest

Government agencies are always looking to engage with citizens. However, often when government agencies do reach out for engagement, they get little in return. So how do you truly engage citizens? I recently watched an old video from Tom Steinberg of mysociety (embed below) where he has a simple idea – “focus on self interest”Read… Read more »

Live Blog from the Esri International User Conference

This week I am attending the Esri User International Conferencein the beautiful City of San Diego. Esri was founded in 1969 by current Esri President Jack Dangermond and his wife, Laura. Esri is an acronym for Environment Systems Research Institute. The Esri website states, “Esri’s early mission was to organize and analyze geographic information toRead… Read more »