Communications

The LexisNexis for Government Facebook Page Is Here

LexisNexis has a new resource for government in 2012. It has just released the LexisNexis for Government Facebook page. The LexisNexis for Government Facebook page is maintained by a team of LexisNexis Government Consultants and will provide you with current, targeted information especially for those in government. The LexisNexis for Government Facebook page can helpRead… Read more »

Sift Through Big Data to Find Real Insight

There is a ton of talk today about “big” data. The concept comes from our ever increasing ability to collect, store, and manage larger and larger datasets full of vast amounts of information – customer information, habits, purchasing patterns, social media visits, and so on. Unfortunately, I think many private and public organizations have becomeRead… Read more »

Clearmark/Wondermark Plain Language Awards Are Important to Customer Service

I’ve said this hundreds of times: if we don’t communicate effectively, we don’t serve effectively. It’s as simple – and as difficult- as that. If customers can’t understand what you have to offer, can’t understand where to find it or what they’re supposed to do with it, then they can’t use your services. And you’veRead… Read more »

How Simple Projects Can Quickly Become Complex

The graph below demonstrates something that every LEGO enthusiast quickly realizes: the more pieces in a set, the greater the number of different types of pieces. The same principle applies to projects: the more tasks needed to create the project product, the greater the variety of tasks. This is the first reason why projects canRead… Read more »

How do public servants “get in the system”?

Social Connect via: Disclaimer: The story told here is purely fictional and used to illustrate my opinion, it is not a relation of personal experience but rather an observation I have heard from other public servants. What do I mean when I ask, “how do public servants get in the system”? I’m sure we areRead… Read more »

Engaging Audiences: Jan 26 Live Action Twitter Webinar

The fun folks at GSA’s Center for Excellence in Digital Government are raising the bar in social media training. You are invited to join us for a not-so-typical Twitter webinar! We’re ditching the slides and bringing you live interaction, the same way you actually use social media. All questions will be answered, no subject isRead… Read more »

Are you going to HIMSS 2012?

I’ll be attending this years HIMSS12 Annual Conference & Exhibition. February 20, 2012 at 7:00 AM – February 24, 2012 at 2:30 PM The Venetian Sands Expo and Convention Center , Las Vegas This event requires registration: http://www.himssconference.org/?src=sm HIMSS12 is the destination for thousands of like-minded healthcare executives, health IT professionals and clinicians who areRead… Read more »