#ShutdownStories: How the Federal Shutdown Is Impacting America
Federal employees and their families have taken to social media to voice their frustration about the budgetary impasse in government.
Communications
Your Website is Your First Impression – Part 2
An organization’s website is often a stand-in for its brand – and its quality can impact how customers consider your jurisdiction over other options. Here are two more personas that are likely to treat your website as a barometer of your agency’s quality and abilities: tourists and job seekers.
5 Things Reporters Want You to Know
Over the course of your career in government, you may well field news media requests. For some, that’s not a pleasant task. Here’s what you need to know to ensure your news interview is a great opportunity rather than a career crimper.
Apply to Be a GovLoop Featured Contributor!
If you haven’t made professional plans for 2019 yet, you may be feeling the heat. But GovLoop has an opportunity for you.
3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
What to Do When You Don’t Appreciate Your Colleague
Let me share a few tips on communicating appreciation to a “difficult” colleague.
How to Redefine Reputation Management in Government
Reputation management is a critical component to business success the world over, so why are government agencies failing to manage their own reputation?
3 Web Analytics Myths and Misconceptions
For starters, keep in mind that your homepage should be well branded and easily navigable, but it’s infrequently the first page visitors are landing on.
DorobekINSIDER – Moderators Matter, but why do conferences matter?
The following post is an excerpt from the introduction of the book I’m writing — Moderator’s Matter: How to have conference sessions that don’t suck. The book is still in the works, but I thought I would share some of the sections as they are in progress. Before detailing why moderators matter, it is importantRead… Read more »
4 Steps to an Effective Communications Strategy
Communicating with citizens or stakeholders is essential for any government program to succeed. But how do you know if you are sending your audience the right message, at the right time, with the right call to action?