Communications

It’s the network

The other night my sister-in-law was visiting. She and my husband are in the same trade – tertiary education – so naturally they spend a lot of time talking shop. The internal politics, the slipping standards, and the cheating. Oh, the cheating! Or plagiarism. Or sloppy referencing. Or as seems particularly popular these days, justRead… Read more »

ROI on US “Campaign to Cut Waste” from the UK Experience

This is my first attempt using storify to capture a discussion. Let me know if you’ve found better ways to use the tool-I found it pretty user friendly! This story summarizes some twitter conversations that relate to several US Executive Orders on Customer Service and website consolidation. There are a lot of orders being released,Read… Read more »

Really Vancouver youth? Really?

The whole time I was watching the riots after the game in Vancouver from my Regina hotel room, I couldn’t help but think of how easy it will be for Seth Myers on SNL to do his “Really?” skit after this sad scene. I hate to slam against youth, being a Gen Y’er myself, howeverRead… Read more »

CfA Summer Kick-off: DJ Patil, Ev Williams, and Jason Goldman Come to CfA

Last week, CfA kicked off its summer internship program with two notable visits: DJ Patil, Chief of Product at Color, and Ev Williams and Jason Goldman formerly of Twitter. Both talks offered unique insights about technology, entrepreneurship, and social change. Patil shared his broad range of experiences in academia, government, and tech — highlighting keyRead… Read more »

GovBytes: Spending Money To Train Citizens How To Use Your Site

Could this be the future? Brian Heaton of Government Technology wrote Wednesday that at least one local government will soon be offering online training to educate citizens on how to use their new and improved website. The Community Digital Forum, to be held Wednesday, June 29, will feature hands-on instruction on how to navigate theRead… Read more »

Using the Hourglass to Respond to Questions in a Crisis

Here at EPA, we were quite busy this spring providing information about radiation levels resulting from the earthquake and tsunami that damaged Japanese nuclear reactors. Check out the site! Now we’re thinking about lessons learned, and one thing I came up with was a concept of a question/answer “hourglass,” where we take in questions fromRead… Read more »

Weekly Round-up: June 17. 2011

Gadi Ben-Yehuda Vivek Kundra to Leave White House in August. OMB Director Jack Lew has a nice good-bye post on the WH Blog for Vivek Kundra, who announced that he is leaving the administration in August for a fellowship at Harvard. Need to Find an Embassy? Look up a Travel Alert? There’s an App forRead… Read more »

Social Media and Rioters

My friend Alexandra Samuel penned a piece titled “After a Loss in Vancouver, Troubling Signals of Citizen Surveillance” over at the Harvard Business Review. The piece highlights her concern with the number of people willing to engage in citizen surveillance. As she states: It’s one thing to take pictures as part of the process ofRead… Read more »

Research and Best Practices eNewsletter 06/16/2011

Research ‘Big Data’ (05/2011) A new report by McKinsey Global Institute, Big data: The next frontier for innovation, competition and productivity, looks at the explosive growth of digital information and its potential uses. The report identified five ways big data adds value, including creating transparency, improving performance, and innovating new services. Seven Management Imperatives (06/04/2011)Read… Read more »