What Tops CIO Priority Lists?
Have you ever wondered what your Chief Information Officer is thinking about all day? What keeps them up at night? What makes them excited to go to work? What makes them want to pull their hair out? We found out.
Communications
How to Give Effective Performance Feedback
You can turn a soul-crushing performance appraisal into an opportunity to engage your staff. Make it an interactive conversation that energizes both you and your employee. My team and I have used the following format for performance feedback for over a decade. We use it for both glowing appraisals and tough reviews
You’ve Built It, But They’re Not Coming
You’ve hosted open houses, you’ve ask questions on social media, you’ve created an online feedback form. But you’re still not getting the community engagement you want – and need. You’ve built it, but they’re not coming. Here’s what you might be missing.
How to Motivate Yourself
Are you here to do something or are you here for something to do?
To Engage Your Audience, Tell a Story
If your goal is to present information in an unbiased, stick-to-the-facts sort of way, bullet points may work just fine. But if you want your audience to become engaged in your work and take action? Consider the humble story as your communication model.
Challenges to Effective Public Sector Workforce Development
Given the resources that are in place or inherited, it’s no fault of their own that workforce and economic development staff are hampered in their efforts to productively deliver desired outcomes in services to regional citizens and business customers.
How To Do Customer Service Right
Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished
How to Avoid Being the Workplace Bully
Avoid being a workplace bully, and concentrate your energy on improving the workplace for generations of women to come. I promise, it’ll be worth it.
How to Handle Criticism From a Tough Boss
Constructive criticism is tough to swallow. It’s even more tough with a difficult boss. Read for practical tips on how to develop a game plan that works in your favor.
Your Idea is Only as Good as the Way You Present It – 6 Ways to Improve Your Pitch
Getting buy-in on a new idea is a critical component of creating positive change in your organization. A few tweaks to your approach could improve your presentation and communication skills – are you ready to put that next big idea into action?