Coping With a Tighter Budget in Nebraska
Nebraska’s CIO talks about how IT modernization is helping his state save money and improve services.
Emerging Tech
Agentic AI Workforce Readiness: Why Every American Worker Needs to Be Ready Now
Agentic AI has the potential to greatly increase productivity, save taxpayer funds and reshape our economy. But to realize those possibilities, employees must develop agentic AI skills — today.
How to Verify Identities in a Complex Data Landscape
Government agencies must be able to accurately identify people and organizations to perform their most essential functions — delivering benefits, preventing fraud, enforcing sanctions, and more. However, this task isn’t as simple as it may seem – as agencies attempt to create an accurate picture of a user, they must do so by comparing multipleRead… Read more »
Agentic AI: A Quick Look Under the Covers
Agentic AI is actually a complex system of AI agents. Here’s insight into what that means, how agentic AI differs from other types of artificial intelligence, and what different types of AI agents do.
AI: Use a RAG to Dress Up Your LLM
Basic LLMs cannot be expected to know your agency/company’s business practices or proprietary information. Implementing RAG will improve the responses as that data is associated with user prompts. It will require effort though to implement.
Take a Bite Out of Waste, Fraud and Abuse
Identity proofing, or identity verification, refers to the process of gathering data and analyzing signals to confirm an individual’s identity and assess the risk of conducting a transaction with them. Many individuals have extensive digital trails, making it easy to verify their identities with a high level of confidence. But think about younger individuals whoRead… Read more »
Building a Future-Ready Government With Responsible AI Adoption
Artificial intelligence is transforming how government employees work and promises greater impacts in the months and years ahead. To use AI responsibly, agencies need a long-term, four-pronged strategy for success.
Digital Twin Cities: How Local Governments Are Using Simulations to Shape Smarter Communities
Local governments are leveraging digital twin technology to build smarter, more resilient communities to transform how they plan, manage, and invest in public services.
Agentic AI: Marketing Hype or Reality?
Agentic AI is new technology getting lots of attention. But can it do everything people say it can?
What You Need to Know About Bots and CX
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »