Human Resources

Grant Thornton-TechAmerica Survey: Budget, Human Capital Top Agency CIO Concerns

Budget and human capital are the top two areas of concern within the federal chief information officer community as CIOs grapple with sequestration cuts and other budget reductions, according to a TechAmerica-commissioned survey. Grant Thornton helped the trade association conduct the survey and also spoke with other top IT officials at agencies, large programs andRead… Read more »

The View From the Top – How SES’ers View Gov

A few weeks ago we talked with Deloitte’s Dan Helfrich about how feds view their leaders. To be frank, it isn’t positive. Check out the recap here. So how do senior execs feel? Deloitte and the Partnership for Public Service are back with another survey to answer that question. Helfrich is a Principal at DeloitteRead… Read more »

Using Technology to Enhance the Customer Experience – Arlington National Cemetery

“Honor – Remember – Explore,” Arlington National Cemetery’s motto has a new way to allow visitors to do just that with its ANC Explorer mobile app. The cemetery hosts 7,000 annual burials, over 3.1 million annual visitors, and sits on 624 acres of land. Visitors always had two main questions when arriving at the cemetery:Read… Read more »

Why Congress Should Be Furloughed Too

Let’s face it folks, if anyone deserves to be furloughed these days it’s obviously the U.S. Congress. The so-called “People’s House” has become a house of shame – a “Do Nothing” Congress. Our august national legislative body has turned its back on the American people for partisan political purposes and personal political self-interest. Our brokenRead… Read more »

Public Service Recognition Week – May 5-11, 2013

How are you celebrating Public Service Recognition Week? It shocks me that a lot of public service employees don’t even know about this annual event, which is usually honored in a Congressional resolution. This is the one opportunity that we have to honor public service. Everyone in public service should celebrate this week in theirRead… Read more »

Sequester Day 56 – Plus the DorobekINSIDER’s 7 Stories

On GovLoop Insights’ DorobekINSIDER: The best way to maximize performance is to make data based decisions. But that process is easier said than done…or is it? We get real examples from Federal Management Partner’s – John Salamone. But up front: Sequestration Day 56 Sequester hits Boston terror trial — David Nather—The Massachusetts public defender’s office,Read… Read more »

Customer Service Through Founding and Guiding Principles

How does a hotel chain with over 3800 hotels in 74 countries provide unparalleled customer service? GovLoop and Oracle held an event, The Changing Face of Customer Service in Government, where attendees heard about how J.W. Marriott views customer service. It starts with a founding principle: If we take care of our associates (employees), theyRead… Read more »