Innovation

About AI: Insights You May Have Missed

Last year, as agencies found new use cases for AI technology and made initial forays into agentic AI, GovLoop writers devoted much online space to exploring AI possibilities. Below is a sample of their insights, in case you missed them. Agentic AI Workforce Readiness: Why Every American Worker Needs to Be Ready Now Agentic AIRead… Read more »

CX Innovation: Reminder Text Messages Make a Difference

People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.