Travis County, Texas, is legally required to audit its property tax refunds, but a heavier workload (and no additional resources) made that increasingly difficult — until the auditor’s office implemented a new automated analytics tool, that is. Processing time has plummeted by 91%, among other dramatic achievements.
This blog shares relevant reasons that agencies should digitize employee onboarding.
This is a quick recap of the December 12 CX CoP session.
A new program in Wisconsin, called LicenseE, has vastly shortened the wait times and hassle associated with processing of applications and renewals. Now, people receive their licenses in under a week, on average.
Agencies today suffer from a “chaos of connectivity” — a morass of systems that are integrated to an extent, but don’t talk to one another — and that prevents agencies from easily accessing large swaths of data. A new platform that addresses all of an organization’s integration patterns can solve the problem.
In Maryland’s most densely populated municipality, government planners are using geographic information system (GIS) technology, including interactive 3D models, to design innovative housing and land development projects.
Take a look at the diverse December online training opportunities at GovLoop.
Digital curb management is a little-known, but so very important, way for cities to manage delivery and parking logistics. Here’s what Seattle, with its 500 loading zones for package, food and supply deliveries, is doing.
Learn more about our newest Community of Practice, geared around supporting government employees who are delivering CX.
A new Department of Health & Human Services agency, ARPA-H, is laser-focused on biomedical breakthroughs and innovations that could redefine healthcare in this country. Here’s how ARPA-H is doing it.