NYC Broadband Program Closes the Digital Divide

To help close its digital divide, New York City created an innovative subsidy program that brings broadband access to hundreds of thousands of low-income residents.

Navigating Zero Trust Architecture

This excerpt showcases how a federal agency incorporated zero trust to secure their systems.

Advancing Health Access Through AI

This excerpt details a real-life example of responsible usage of artificial intelligence in healthcare.

Leverage Resources for Transformations With Impact

Most state and local governments struggle with limited resources. When considering digital transformation, they must weigh both service improvement and cost savings.

Think of Your Constituents as End Users

Community engagement increases when agencies think of residents as end users, not just beneficiaries of government services.

The PRICE Act — A New Mandate to Innovate Acquisition Processes

A recently enacted law, the PRICE Act, is making it easier for federal, state and local government acquisition teams to find innovative ways to address their procurement needs. Central to the effort is the Department of Homeland Security’s Procurement Information Lab.

Decoding the 2023 Government AI Readiness Index: Opportunities and Strategies

The 2023 Government AI Readiness Index evaluates and ranks the readiness of governments worldwide for the implementation and integration of artificial intelligence (AI) in public services. Here’s a focused summary of the report.

Travis County Makes Audits Less Taxing

Travis County, Texas, is legally required to audit its property tax refunds, but a heavier workload (and no additional resources) made that increasingly difficult — until the auditor’s office implemented a new automated analytics tool, that is. Processing time has plummeted by 91%, among other dramatic achievements.

Improve the Employee Onboarding Experience

This blog shares relevant reasons that agencies should digitize employee onboarding.

5 Biggest CX Barriers Unveiled

This is a quick recap of the December 12 CX CoP session.

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