Reflections on Retirement with Angela Bailey
In her latest Management Minutes with Mika video, government workforce expert Mika Cross interviews Angela Bailey, a career civil servant.
Leadership
October Online Training Opportunities
Join us for these professional development opportunities in October.
September Online Training Opportunities
With a new month comes new professional development opportunities to take advantage of. Here is a list of September events.
Guidelines for Joyful Meetings
When was the last time you attended a well-run meeting? Did you feel inspired, productive, connected, focused, and happy that you attended? Now think of meetings you’ve attended that are a waste of everyone’s time. Did you feel distracted, bored, frustrated, and unvalued as time was wasted? Time is one of our most precious resources.Read… Read more »
Do the Right Thing
Suggestions for doing the right thing at work. At all times, follow your conscience. As a manager of people, make it easy for them to do the right thing.
What to Do When You’re Overloaded
This blog is a recap of the August 28 Communities of Practice online training.
3 Strategies to Improve CX When You’re Not a Manager
You can improve customer service even if you’re not in charge. Here are three ways to make a difference.
Building CX on the Front Lines
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
The Power of Mindfulness
Government transformation expert Mika Cross collaborates with Mindful NOAA co-founder and program manager, Garth Smelser, to discuss the meaning of mindfulness.
To Collect Data, Leaders Should Understand the Processes to Effectively Gather It
When developing cyber metrics, it’s important to ensure that your underlying process for gathering and analyzing the data can handle the task.