Leverage Resources for Transformations With Impact
Most state and local governments struggle with limited resources. When considering digital transformation, they must weigh both service improvement and cost savings.
Posts By Lauren Walker
Automated Licensing Helps Wisconsin Get to Work
A new program in Wisconsin, called LicenseE, has vastly shortened the wait times and hassle associated with processing of applications and renewals. Now, people receive their licenses in under a week, on average.
Pitch to Win: Making Your Proposals Successful
Innovation starts with ideas, and you’ve got plenty of good ones. But getting them across to decision-makers can seem daunting. It doesn’t need to be. Giving a good pitch involves techniques and skills that you can learn and practice. We asked two innovation experts to share what works. Choose Winning Ideas “You’re not going toRead… Read more »
The Future Is Customer-Centered
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
How to Take a Big Step Toward Zero Trust Security
Government employees often spend too much time wrangling with incompatible systems and struggling to get data and meet reporting requirements. Automation can significantly help, and can promote collaboration that produces better outcomes overall.
The Link Between Experience and Trust
When digital services are simple, fast and reliable, they build trust in government. It’s crucial to understand that link, and how technology can help agencies fulfill their missions while protecting against identity theft and other cyber vulnerabilities.
A Changing Workforce at DHS
With one of the most diverse workforces in government, the Department of Homeland Security emphasizes recruitment and retention.
Tips on Supporting a Hybrid Gov Workforce
It takes new strategies and technologies to build systems that work equally well for remote and in-office employees. Here are thoughts on making hybrid work secure and successful.