There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
Government employees often spend too much time wrangling with incompatible systems and struggling to get data and meet reporting requirements. Automation can significantly help, and can promote collaboration that produces better outcomes overall.
When digital services are simple, fast and reliable, they build trust in government. It’s crucial to understand that link, and how technology can help agencies fulfill their missions while protecting against identity theft and other cyber vulnerabilities.
With one of the most diverse workforces in government, the Department of Homeland Security emphasizes recruitment and retention.
It takes new strategies and technologies to build systems that work equally well for remote and in-office employees. Here are thoughts on making hybrid work secure and successful.