Policy

From Data to Decisions: Building a Public-Sector Culture of Evidence

As public agencies face mounting demands to justify funding, improve performance, and build public trust, cultivating a culture of evidence is no longer optional. Governments at all levels can embed evidence-based practices into their operations to drive decision-making, support ongoing improvement, and deliver outcomes that matter.

Making Tax Filing Work for Every American 

Filing your taxes doesn’t need to be complicated. The IRS’ Direct File pilot program — building on decades of bipartisan support for such an approach — streamlines the filing process, saving Americans and the government significant time and expense.

What Will Happen to the CX Executive Order in the New Administration?

Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.

A New Era of Federal Cybersecurity Will Begin With Automated Patching to Meet CISA and FISMA Guidelines

Automated patching is key to strengthening an agency’s cyber defenses. Comprehensive, strategic patch-management includes infrastructure audits, risk assessments, alignment with federal guidelines, automation, and agencywide collaboration.

Navigating the Digital Shift: Cybersecurity and AI Governance in a Time of Transition

The upcoming change in administration presents both opportunities to modernize cybersecurity and AI governance in government operations and risks of heightened vulnerabilities, requiring strategic action and vigilance.