Professional Development

Man at laptop with headphones on

New Year, New Online Training Opportunities

2026 is here, and you’ve likely set new professional goals for the upcoming year. Whether you’re angling for a leadership role or just want to learn more about up-and-coming technology, we’ve got free online training that can help you meet your objectives. Take a look at the training available this month, and don’t forget toRead… Read more »

Person on laptop exploring "Customer Journey"

What’s Next for CX?

When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »

Man teaching online training course to three individuals.

Warm Up to December Online Training

Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »

Strive to Make Organizational Restructuring as Painless as Possible

As ‘Govies’ we’ve all lived through it. The dreaded organizational restructure. Change is painful, but organizational restructures can create a whole new kind of ‘pain’. The unknowns, the rumors, the impacts, and the stress are sometimes off the charts. Having been intimately involved on multiple restructuring efforts, I hope that some of these insights canRead… Read more »

Saying “No” to Reclaim and Protect Your Boundaries

It’s important to set boundaries — learn to say “no” — to protect your mental and emotional health. Here are tips on knowing what boundaries are appropriate, how to speak confidently and how to offer alternative options.