Posts Tagged: knowledge management

Using Knowledge Management for Better Government Services

Citizens now expect the same types of services from government agencies as they do from their banks, favorite stores and other businesses. Agencies must treat their constituents as longterm customers by keeping up with trends in communication, technology and mobile connectivity. Learn how knowledge management strategies and tools can help.

It Takes Knowledge Management to Harpoon a Comet

Like many earlier this week, I was picking my jaw off the floor when I learned of the success of the Rosetta mission in safely getting the Philae lander on comet 67P/Churyumov–Gerasimenko.  There are not enough expletives to precede the word “amazing” in describing that feat of math and engineering (not to mention good fortune). Read… Read more »

The Importance of Preserving Institutional Knowledge in the Public Sector

One of the important steps that an organization can take is improving its knowledge management programs. Knowledge management can be used to describe numerous initiatives, but the central goal is to preserve institutional knowledge. Organizations have taken different approaches to knowledge management, by either using a high level software service or other low cost initiativesRead… Read more »