May we interest you in some great online training topics this month? From implementing chatbots to conquering time management, there’s a lot of free professional development opportunities to empower you as a public servant, including the NextGen Government Training Virtual Summit. Check out the available sessions below, and don’t forget to register even if youRead… Read more »
While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated throughout the entire organization. Without a high-level, holistic approach, your agency may struggle to deliver a consistent level of service to its constituents. Here are a few key takeaways on why it’s mission-critical toRead… Read more »
Tired of rambling meetings? Learn how to communicate clearly and concisely with the SPADE method — a simple framework for clear speaking.
Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your team doesn’t value a creative mindset, you’re also missing out on effective problem-solving, innovation, ideation and brainstorming. In our most recent Supervisors in Government Community of PracticeRead… Read more »
Use these five practical tips to help you proofread your own writing, even if you hate to reread your work.
Becoming a supervisor can be overwhelming. To thrive, focus on progress over perfection, balance leadership with self care, and listen.
In April, we’re addressing topics ranging from shoring up your organization’s security measures to ways to remain productive while avoiding burnout.
Follow these four virtual networking tips and build sincere professional connections that will help you grow.
A good reputation is built over time, not in one grand gesture. Learn how to intentionally develop your professional legacy in three simple steps.
Are you listening to understand, or are you listening just to respond? Often, when we’re in conversation with our teams, we are more concerned with our responses than what is being communicated to us. You need to exercise active listening skills to be an effective, engaged supervisor. During the latest Supervisors in Government Community ofRead… Read more »