Agencies need to tackle cybersecurity in a holistic way, relying on zero-trust strategies that shift from complex and inefficient approaches to more streamlined, process-oriented systems. Let’s explore a few ways that you can make that shift with these zero-trust best practices from Richard Breakiron, Senior Director of Strategic Initiatives for the Americas Public Sector atRead… Read more »
Offering incentives can increase the number of survey responses you receive, but some incentives are more effective than others, and there are drawbacks.
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
In the public sector, challenges persist with data sourcing, sharing, training and determining the best ways to use AI. As a result, government agencies continue to tread cautiously while still establishing use cases. The Office of Naval Research is no exception, and Director and Chief Analytics Officer James Valverde Jr. acknowledged it’s impossible to talkRead… Read more »
Application security is imperative in all phases of your agency’s software lifecycle, from design to deployment. That means you must continue to find new and better ways to embed security testing to reduce the risk of cyberattacks and protect your organization’s data. Recently, a rash of high-profile cyberattacks has exploited weaknesses in the elements usedRead… Read more »
Managing projects with business and technical stakeholders is tough. This approach may help.
With mobile threats evolving rapidly, securing your work phone is no longer optional—it’s the frontline defense for government data.
Help your business teams understand the backup cycle and their potential for lost data.
Application releases can be stressful. Authorization to operate (ATO) and early life support (ELS) may help reduce the stress.
March is Women’s History Month — and a chance to appreciate the contributions of women in technology, whose work is the basis for many tools we use today.
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