Collapsing the Stack: Formulas for Smarter, Faster, AI-Enabled Operations
Learn how agentic AI can collapse traditional software development and business process stacks, streamline workflows, and boost efficiency.
Tech
How Empathy Can Improve CX
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
Fixing the Disaster Recovery Blues: Minimalism Beats Nothing
Having a pared-down failover environment is better than hoping there’s never a failure. If resources are limited, this could be where to start.
How to Verify Identities in a Complex Data Landscape
Government agencies must be able to accurately identify people and organizations to perform their most essential functions — delivering benefits, preventing fraud, enforcing sanctions, and more. However, this task isn’t as simple as it may seem – as agencies attempt to create an accurate picture of a user, they must do so by comparing multipleRead… Read more »
How Federal Health Agencies Can Step Up Their Cyber Defenses
Federal healthcare organizations hold a wealth of personal health information that’s often vital to carry out national security, readiness, and disaster response efforts. Unfortunately, that also makes these agencies prime targets for both criminal and nation-state adversaries. Let’s take a look at common pain points agencies might experience while trying to protect their data: •Read… Read more »
Balancing Efficiency and CX
On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »
Why Your Users Need a Quick Start Guide
Write a quick start guide, and you’ll give your users the kind of short documentation they need to get started with your product or service.
Data Stores: Hub, Mesh, Lake, Lakehouse — What Is Right for You?
Determining the “right” data store can be challenging. This provides a quick guide to help you determine what store might fit your needs.
Free and Open Source Software Is COTS: Affordable, Efficient, and Proven
Government is prioritizing technology solutions that encourage speed, savings and innovation. Open source software — a type of commercial off-the-shelf (COTS) solution — aligns perfectly with that approach.
From Linear to Circular: How Government ICT Procurement Can Drive Sustainability
Integrating sustainability into agency RFPs and procurement policies can help reduce the environmental impact of tech purchases. Here are some examples.