Tech

Pentagon Seeking Social Networking Help

I ran across this blog post in the New York Times and thought it was pretty interesting. The Pentagon has put out a call for assistance with using social media to monitor political unrest and “the spread of ideas.” Proposals can apply for funding to the tune of $42 million dollars. As social media playRead… Read more »

GovBytes: California to Launch Electronic Traffic Ticket Pilot

The California Highway Patrol would like to eliminate paper traffic tickets in favor of an e-ticket system that would save time, money, and cut back on clerical errors.The state is launching a pilot program to test a series of hand-held devices to administer traffic citations, according to Government Technology. Aside from eliminating the need toRead… Read more »

A review of Quickoffice Pro HD for the Android Tablet

Every week at CTOvision we will be reviewing a mobile application that makes our enterprise run smoother. This week I will be reviewing the Quickoffice Pro HD for the Honeycomb Tablet. You can use any keyboard (not just the stock) with Quickoffice Pro HD I have been using Quickoffice Pro for 6 months now. IRead… Read more »

To jump-start the economy, is an “Organizational Development Intervention needed?

A recent US Senate hearing on the recruitment and hiring of college graduates made it clear that the Senators as well as the panelists from government and academia faced difficult questions about the future of the workforce and the dismal U.S. economy. The harsh reality is that the marketplace is not producing enough jobs forRead… Read more »

New York City, Pennsylvania to update transparency websites

New York City and Pennsylvania are working to increase transparency by providing citizens with more information and new government websites. Over the weekend, New York City held a hackathon focused on reinventing city government. Pennsylvania also launched a new website, PennWATCH, which will provide citizens with a searchable database of government spending. New York City’sRead… Read more »

GAO says feds should update social media policies

A report from the U.S. Government Accountability Office says that federal agencies have not fully addressed concerns about using social media in three areas: privacy, security, and records management. ”The use of these services can pose challenges in managing and identifying records, protecting personal information, and ensuring the security of federal information and systems,” theRead… Read more »

Using Dashboards in Government

The use of dashboards in the federal government took off when President Obama released his Open Government initiative in early 2009. Here’s a snapshot of where they are today, and some lessons learned from the pioneers. Vivek Kundra is leaving the federal government after having served as its first chief information officer. Probably one ofRead… Read more »

Measuring Your Effectiveness in Streamlining Service Delivery and Improving Customer Service

How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »