How social media has changed government-to-citizen interaction

This is part two in our David Kirkpatrick video series. Did you catch yesterday’s post?

David Kirkpatrick, author of “The Facebook Effect,” sat down with us after our social media conference to discuss how Facebook and social media has changed the way government interacts with citizens.

He also delves into the question that many government employees have: “How should our government organization deal with negative comments on social media?”

Watch the video below:

What do you think? Do you agree with his assessment of how social media has changed how government agencies and organizations interact with the public? What do you think about his recommendations for handling negative comments?

Leave your thoughts in the comments!

Original post on Reach the Public.

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Pat Fiorenza

I agree with what David is saying in the video – it would have been interesting to get his take on equity and the digital divide with social media/technology in government overall. His response to negative comments is spot on, also highlights the importance of having a comment policy.