Government has been slow to embrace the power of communication in its CX efforts. This must change. If the government wants to build trust through CX, it must start with communication. Anything less will fall short of the mark.
Here are some do’s and don’ts of getting your stuff printed or posted in local, regional or even national media.
Tap into expert behavioral and decision sciences to improve your ability to persuade others to support the mission.
How do we reach the young and mobile, the recently deployed, and the skeptical? At the Census Bureau we have a few outreach strategies that may also work for other government agencies.
Collaboration is increasingly a model for customer service, product development, and service enhancement.
BORING! That’s the description I would give of most webinars or e-learning courses. The content is often tedious. The moderators like to impersonate Ben Stein’s vocal drone. And the slides decks are covered in text. What’s even the point of listening to a training if you could just read the slide deck? But virtual trainingsRead… Read more »
Hello, My name is Emily and I am a tad addicted to online shopping. Target, Gap, Pottery Barn – your products are my kryptonite. Yes. I said it. Phew, I feel better now. But I don’t think I am fully to blame for my tendency to click purchase on a new pair of boots or the TaylorRead… Read more »
By John Simpson, Engagement Consultant at GovDelivery There are a few basic components that anyone can leverage when beginning to develop the framework for their digital engagement strategy or evaluate an existing one. This blog series will go into each of these basics reviewed in our webinar on Stakeholder Engagement in Federal Government to provideRead… Read more »
By John Simpson, Engagement Consultant at GovDelivery There are a few basic components that anyone can leverage when beginning to develop the framework for their digital engagement strategy or evaluate an existing one. This blog post is part of a larger series tied to our recent webinar on Stakeholder Engagement in Federal Government. If youRead… Read more »
By John Simpson, Engagement Consultant If you missed our earlier post, check out part one of our digital engagement blog series. This blog series will go into each of these basics reviewed in our webinar onStakeholder Engagement in Federal Government to provide some next steps you can take to improve your agency’s digital engagement strategy.Read… Read more »