Why in the World Am I Still in Gov’t?

It sucks to be in the federal gov’t right now, at least on paper. Furloughs and pay freezes, lousy public attitudes towards people who’ve dedicated themselves to helping others, helplessly watching as political battles rage, etc. As for the public (as a whole, not individual people), they’ll never fully appreciate us or how hard weRead… Read more »

Public Service Recognition Week – May 5-11, 2013

How are you celebrating Public Service Recognition Week? It shocks me that a lot of public service employees don’t even know about this annual event, which is usually honored in a Congressional resolution. This is the one opportunity that we have to honor public service. Everyone in public service should celebrate this week in theirRead… Read more »

An EPA social media success: ongoing participatory photo project

I get asked regularly for successful examples of using social media, so here’s one. Forty years ago, EPA hired photographers to capture our world, with a special focus on environmental issues. That was the Documerica project. For the past two years, EPA has invited everyone around the world to repeat that effort, sharing photos withRead… Read more »

A New Role for Mobile Apps: Reach More People

Everyday 2.5 quintillion bytes of new data are created (IBM: What is Big Data?). The increasing development of mobile technologies makes this data creation even easier by allowing us to search, upload, Tweet, photograph, and produce content from almost anywhere in the world at any time. With all this new, exciting data constantly surrounding us,Read… Read more »

The beginning and end of customer journeys

One of the things I like about gov.uk is that if you spot a little glitch and ask them to fix it, they probably will. Even better, they make it easy to do that by having a feedback link on every page, thus encouraging behaviour which is to the benefit of all. Another thing IRead… Read more »

TurboTax for Contracts is here!

Some of us in the 1102 community have called for a TurboTax like solution to picking contract clauses for the past few years. Well, DOD has answered our prayers. http://www.acq.osd.mil/dpap/policy/policyvault/USA001481-13-DPAP.pdf