Citizen Engagement: One Text at A Time

This post one in a short series in effort to recognize and celebrate the close of the 2013 Code for America Incubator. This was a new program was created to support Code for America Fellows as they work towards building startup companies to scale and sustain their Fellowship projects. The Code for America Accelerator isRead… Read more »

Is the citizen CIO taking over government IT?

Are citizen CIOs a threat to local governments or a blessing in disguise? With government IT departments producing more open data and participation from community interest groups and citizens on the rise, we’re beginning to see the start of a new movement within open government: telling our government which technologies to deploy. Citizens are identifying—andRead… Read more »

Lessons from the Best #Government Twitters

In April, NASA received its second consecutive Shorty Award for the best government use of social media. The Shorty Awards is an annual crowdsourced contest honoring the best in social media across the globe. The organizations and individual recognized utilize Twitter, Facebook, Google+, Instagram and other outlets in interesting and inventive ways. NASA uses almostRead… Read more »

LinkedIn Endorsements: What You Can and Can’t Manage

The LinkedIn Endorsements feature has become very popular, even though it has not been universally well received. No matter what you may think of them, it appears they may become a permanent feature of LinkedIn profiles. This post addresses some of the logistical challenges of managing endorsements by providing an overview of which aspects canRead… Read more »

Capital Budgeting: What Is It And How Is It Used By State Governments?

Capital budgeting is an important budgetary tool utilized by states as they plan for acquisition of capital assets. A capital budget is a plan for acquisition of capital assets, which are resources that have an expected lifetime that extends beyond the acquisition year. A capital budget reflects the value of time and usually has distinctiveRead… Read more »

How Will Open Data Redefine Agencies?

May 9th was a landmark day as President Obama signed an executive order that requires all civilian agencies to produce data in open, machine readable formats to allow for public use and commercial application development. We have been hearing about Open Data for almost five years now, dating back to the initial days on theRead… Read more »

Is it easy for non-programmers to reuse government open data?

Opening up data is one thing, but using it in a productive way is another. Data may be released in formats that are hard to reuse, data may be ‘dirty’ (with mistakes) or incomplete. However when organisations release data in machine-readable formats, with a reasonable level of completeness, it can be surprisingly easy for evenRead… Read more »

When the Brand Promise Falls Short, the Customer Experience Delivers

When most of us choose one brand over another, we do so with an expectation. An expectation that the product or service will fulfill a promise made by the brand. What happens, though, when the promise isn’t kept? This is where the resolution portion of your brand’s customer experience can help. Brands that provide disappointedRead… Read more »

Freedom Of Information Law Myths

I continue to be amazed by how wrong government attorneys are in the legal advice they provide regarding Freedom of Information laws (FOIL). The latest example of this is the opinion rendered by a Buffalo School District attorney. School board member Jason McCarthy recently asked at a board meeting whether several upper level district employeesRead… Read more »

Insight on the Incubator

This post one in a short series in effort to recognize and celebrate the close of the 2013 Code for America Incubator. This was a new program was created to support Code for America Fellows as they work towards building startup companies to scale and sustain their Fellowship projects. The Code for America Accelerator isRead… Read more »