After reading GCN’s article ‘GSA takes a fast, free approach to Web dialogue tool‘ I decided to take a look at the tool in question, IdeaScale, to see what the buzz was all about. The article explains that GSA joins several Federal departments/agencies already using IdeaScale including the White House, Federal Communications Commission (FCC), andRead… Read more »
So, Got this great resource next door, sitting empty. Was the visitors center. Now due to lack of funding, and resignation of the guy who ran the shop, it is only up and running in the summer months. I want to take it over, and I am wondering if anyone else has had a similarRead… Read more »
First things first…I’ve decided to see if I can incorporate govloop into my daily routine. There’s so much content I want to read, it’s hard to wedge something else in. So here goes… When something new emerges, a typical government reaction is to ask “what’s our policy?” It must be in our DNA or something.Read… Read more »
Historically, usernames and passwords are the most common form of authenticating computer users. They are also both the worst management headache for IT staff and the biggest network security hole in existence. Many help desks handle more password related calls than any other category. Users routinely share their passwords with one another. We have passwordsRead… Read more »
Jack Lew, Deputy Secretary for the Department of State, moderates a session on Maximizing Technology Return on Investment at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
William Lynn, Deputy Secretary for the Department of Defense, moderates a session on Streamlining Operations at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
Scott Gould, Deputy Secretary for the Department of Veterans Affairs, moderates a session on Streamlining Operations at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
[Note: This was originally posted to my blog 7/10/09] Just to be clear, this is not an abstract example. While I employ this methodology for a number of communities and topics, the one I will use as an illustration here is what is generally referred to as “Government 2.0”. Also, you may notice that thisRead… Read more »
Opening Session: Closing Session: See the in depth session on Customer Services in the Customer Engagement Forum. .
Happy Tuesday! Lawmakers on Tuesday will hold the first hearing on the military’s “don’t ask, don’t tell” policy since July 2008, when Defense Secretary Robert M. Gates and Adm. Mike Mullen are expected to announce the creation of a group to assess how to carry out a full repeal of the decades-old policy that requiresRead… Read more »