Search Results for: customer service

The Patent Office’s Courageous Jump into the Wisdom-of-the-Crowd Mosh Pit.

Peer to Patent / Community Review BACKGROUND: Software and algorithms used to be unpatentable. Recent court decisions and patent-office rule-making has made software the fastest growing patent category. In 1991 the patent office was cut off from general tax revenues and required to subsist entirely on fees for its operating budget. The political argument was… Read more »

Recession Proof Marketing: Dos & Don’ts

Quick read from American Marketing Assocation on how to recession proof your marketing: http://www.marketingpower.com/ResourceLibrary/Documents/Content%20Partner%20Documents/Copernicus/Dos_and_Donts.pdf Most applicable comment that translates across all areas is the quote from Mary Best West, CMO of Kraft Foods, “Walking in the shoes of your consumers is the key to keeping products moving during a recession…And I am talking about walking… Read more »

10 Secrets for Landing a Federal Job

From TheGovGurus.com: 1. KNOCK ON THE FEDERAL GOVERNMENT’S FRONT DOOR AND BACK DOOR: Most job seekers look for federal openings only on USAJOBS (usajobs.opm.gov), the federal government’s official jobs website. But there are plenty of other ways to land federal jobs.For example, employment agencies and consulting firms frequently place employees on contract jobs in federal… Read more »

Eight Reality Checkpoints for Using “New Social Media” In Government

By Dennis D. McDonald I’m tracking public announcements about the transition to the Obama administration and the emerging role for digital media and technology in the public sector. Currently a mix of messages is being transmitted by industry and government leaders and commentators. Some are overwhelmingly positive about the potential for using modern digital media… Read more »

Low-hanging Fruit for Your Stimulus Basket

Ever since our city first became aware of the possibility of a federal stimulus package focusing on public works, we have been busy as bees finding “shovel-ready” projects to submit for funding. Because I realize efforts like ours are now going on all over the U.S., I thought it might be helpful to post some… Read more »

The 4-Day Work Week: Could it Really Work?

I caught an article recently about a Louisiana House committee questioning a proposal to put state agencies on a shorter workweek. Of course thsi is being sold as a cost-saving idea by the sponsoring legislator. State Rep. Rickey Hardy, D-Lafayette, asked the House Committee on Labor and Industrial Relations to consider changing state employees’ workweeks… Read more »

Book Review – We Don’t Make Widgets

Part 3 of my series review books that relate to government and should interest the awesome GovLoopers. (Check out Part 1 and Part 2). This week’s edition – We Don’t Make Widgets – Overcoming the Myths That Keep Government from Radically Improving. I received the book from Jeff Press, who is the founder and president… Read more »

Five Challenges Government Faces When Adopting Web 2.0

By Dennis D. McDonald In these heady days of transition, as we think about ways to improve government, it’s temping to over-sell the benefits of “Web 2.0.” I personally believe in Web 2.0 tools and techniques and how they can support what I call the Three C’s of Web 2.0: Collaboration, Content, and Communication. Just… Read more »

Organising by Value or for Events but not around Resources or Functions

As we move steadily into understanding that Technologies of Web 2.0, and some others are going to have a profound impact on ‘how’ we are all working and managing there is beginning to be more and more material around on business architecture http://en.wikipedia.org/wiki/Business_architecture the noble art of understanding how a business is organised in terms… Read more »

Bureaucrat = Epithet

Is bureaucrat a bad word? At the risk of being labelled a heretic, my answer is an unequivocal “Yes!” Now before you lob your government issued ID badge at me, let me clarify. I’m not saying bureacrats are bad. I’m not even saying bureaucracy is bad, despite my allergy to it. What we are talking… Read more »

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