Search Results for: customer service

Are your collaborative efforts one-sided?

“Son, we live in a world that has walls, and those walls have to be guarded by men with guns. Who’s gonna do it? You? You, Lieutenant Weinberg? I have a greater responsibility than you can possibly fathom.”– Colonel Jessup in the movie A Few Good Men Organizations that choose to deploy collaborative solutions, ranging… Read more »

The Postmaster General speaks out

Happy Monday! The way Postmaster General John E. Potter sees it, he has less than six months to convince Congress and the nation of the urgent need to retool the U.S. Postal Service for the 21st century. By fall, the Postal Service won’t have enough money to make payroll, Potter predicts. But big customers, regulators,… Read more »

Community Blog

Filed under: Career

Citizens ‘wish list’ and frustrations with local government websites (Part 2)

This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. Click here to go back to Part 1 View full post here. Wanted to order lid for bin online but there wasn’t any for lids – User’s bin… Read more »

Success Stories of the Cloud in Action

Live blogging from Cloud Computing Summit… Session – Success Stories of the Cloud in Action Draw the lines on cloud-what goes into it. not mission critical systems Nebula – NASA-Research class cloud-Looking to solve problems in the future-How cheap storage is-Everything in platform is open source and releasing it Customer and public facing information in… Read more »

Man is a Social Animal. Why not the Government then? [Government 2.0]

Numerous blogs out there sport #Gov20 or #OpenData buzzword these days igniting interesting conversations around what they believe Government 2.0 platform is probably gonna be like tomorrow. Some assume it to be a Facebook clone, some say it should be Twitter et al and some go even as far as challenging the norms of openness… Read more »

National Writing Examiner (NWE)101: the consultant proposal

by Donna L. Quesinberry National Writing Examiner (NWE) The precursor to the “Consultant’s Proposal (CP)” is good capture management recognition. It is essential in the enablement of quality consulting to excel in communication. Before writing a CP, the Consultant should have a verbal and mental agreement in place already that is the result of building… Read more »

Top 10 social media best practices

You can’t go a day without seeing a news article, blog post or tweet about the growth of social media. Many advisors, agents, firms and government agencies have already experienced the power of this new channel while many others are just getting started. In the financial sector, with the recent clarification from FINRA there is… Read more »

Vivek Kundra Steps Up to Cloud Computing’s Next Challenge

” [C]loud customers must be able to easily store, access, and process data across multiple clouds; weave together a mesh of different services to meet their needs; and have a way to collaborate with business partners around the globe. Federated clouds – networks of interoperable clouds that work together – will give rise to service… Read more »


SSA union president testifies before the House Ways and Means Subcommittee on Social Security (WASHINGTON)—Declaring that the Social Security Administration (SSA) is lacking the funding needed to deal with the tremendous workloads resulting from retiring baby boomers and the recession, the president of the National Council of SSA Field Operations Locals of the American Federation… Read more »

Community Blog

Filed under: Uncategorized


Social Media Guidance – Section One: Personal and professional responsibilities

Section One: Personal and professional responsibilities This details personal and professional responsibilities for the participation in or use of social media as part of your job or whenever you identify yourself in a professional capacity as a DCC employee. 1. Personal use of social media Whether or not an individual chooses to create or participate… Read more »