Search Results for: customer service

DorobekInsider: Watching the Networx transition — or lack there of — at AFFIRM on Wednesday

One of the more interesting stories of the year in government IT is the transition to the new Networx telecommunications contract — or lack of transition, to be honest. During the confirmation hearing of Martha Johnson to be the administrator of the General Services Administration, she said that Networx transition was going to be one… Read more »

Social Production as a Market Strategy – What We Can Learn From U2

Can social production build stronger market economies? Will we create compelling financial incentives and rewards with more social cooperation? “Social production” was cognitively described by Yochai Benkler in the Wealth of Networks. We often think of market and social production as mutually exclusive. We mentally pit financial outcomes against egalitarian “free” outcomes. A good example… Read more »

Sell Provocatively

No, I don’t mean Victoria’s Secret-kind of provocative. I mean that with recent market downturns, it’s time to provoke your customers into choosing your solutions. For emerging brands of b-2-b solutions, in new market sectors, you can’t rely on old methods. Tightening markets mean thinning leads and sluggish closing velocity, so keep your team’s Unique… Read more »

GovReads! If We Can Put a Man on the Moon: Getting Big Things Done in Government

Back in late September, I was inspired by a great new book called “If We Can Put a Man on the Moon: Getting Big Things Done in Government.” It’s authored by William D. Eggers and John O’Leary. Eggers is a leading expert on government reform who currently serves as the global director for Deloitte Research… Read more »

This is the second of a two-part post about Software as a Service (SaaS) for performance management. In the first part I provided an introduction to SaaS, defined what it is and touched on some of its applications to performance management. In this second part I’ll detail the various benefits of SaaS including but not… Read more »

A better question than “what’s the business case for Gov2.0?”

Don’t ask how do I make the business case for Gov2.0?”; tell us about your agency’s relationships, and the case will become obvious. Imagine that you’re a savvy Federal staffer in US Defense Military Health System Program. You’re excited by what the US Patent Office accomplished with its Peer to Patent program, eager to copy… Read more »

What is Enterprise 2.0 – Amended

Previously posted at Enterprise 2.0 is the concept of working smarter, not harder in a more transparent work environment, independent of location, computer, or one person doing a specific job. It is a methodology of doing better business and it is one of our Core Competencies at Navstar. Navstar has the leading experts in… Read more »

Inclusion – a brand value to be proud of

The rapid growth, availability and promotion of Web 2.0 services is making organisations in both the public and private sectors rethink their internal and external communication strategies, both on and offline. Any discussions with peers and colleagues will quickly reveal that broadcast only communications are no longer acceptable. When organisations first became bold enough to… Read more »

The Lack of Specialized Professionals in Technology of the Information in the World.

The Computer is an Intelligent Donkey ! With this definition we will approach one of the principal problems for the progress of the Technology of the Information in the current days. For being one it conspires that it simply assists to programming commands, they become necessary Analysts, Programmers and an entire range of professionals that… Read more »

Jazzed About Network Consolidation: A Simple Solution to Cutting Municipal IT Costs

by Tim Verras, Director of Marketing and Customer Experience for Sophicity The great jazz bassist and composer Charles Mingus once said, “Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.” When it comes to IT administration, there are plenty of opportunities to make things unnecessarily complex, especially with the sheer… Read more »