Search Results for: customer service

Consulting Enterprise 2.0 & Government 2.0 is IMPORTANT!

Social media is as real as it can be. And just like the search problem, it is still young and yet to manifest itself completely over the facet of our society. There are numerous challenges, unsolved problems and inefficiencies out there around the world, which IMHO social media can definitely help us transcend. Then why… Read more »

As Users Become Programmers

Dick was interviewed by Tom D’Auria of IMI TechTalk, on KFNX News Talk Radio, Sunday, August 1st. The conversation was about how programming is becoming less complex and how computer software is being fashioned directly by users, instead of professional programmers. These are Dick’s notes from the interview. What users are becoming what programmers? 30… Read more »

DIVERSITY Drives CREATIVITY and INNOVATION: History proves it!

Every once in a while, something or someone pops up on our path to affirm that we are headed in the right direction, by pointing us to WISDOM that affirms what we all need to know, documented long ago — perhaps in a different way. When we least expect it, a supporting “proof point” shows… Read more »

How to Fail at Organizational Change: A Case Study

“Experience is simply the name we give our mistakes.” Oscar Wilde I am a student of failure because I find failure quite instructive. As a teacher of project management, I extol the effectiveness of project management but I also admit that roughly 30% of all projects are successful in that they fulfilled all the customer’s… Read more »

Governance Blues? Build the Blocks

Government websites have been prevalent since 1995. Fifteen years. Yet agencies still have internal struggles over who should “own” the website and web team, and there is no commonly-accepted model for a web governance structure across government. Even agencies with seemingly strong “web governance” have seen it all fall apart when administrations changed. Governance seems… Read more »

The Social Ecosystem and The Old Spice Guy

This is not another analysis of the Old Spice Guy campaign. At this point, if you haven’t formed your own opinion you’re not interested and you will not be swayed by my thinking on the topic. The point of this post is that I have seen more discussion about what class of marketing/pr/CRM/advertising/you-name-it that this… Read more »

Statement Of MEP CEO Chris Taylor To The Commission On Wartime Contracting

Available at http://www.missionep.com/news/press-release?id=21 Chairman Thibault, Chairman Shays, distinguished members of the Commission: I am honored to have the opportunity to represent Mission Essential Personnel, LLC (“MEP”) before you today. Our entire company appreciates the Commission’s hard work in reviewing U.S. Government contracting in Iraq and Afghanistan, and I look forward to today’s specific discussion of… Read more »

The Tele-Commuter Mindset – a series

The Distributed City Model This past weekend my wife and I visited southern Minnesota’s Bluff Country. Bluff Country really goes into Iowa and Wisconsin but I guess Minnesota came up with the name first and … well, the point is, politically defined regions and politically defined tourist areas like Bluff Country all suffer from the… Read more »

Weekly Research and Best Practices

Research 1. Digital Economy Rankings 2010 (06/2010) Economist’s annual benchmarking study of the digital development of seventy countries. Study finds evidence that the digital divide is narrowing and that in some cases; developing countries are adopting innovative technologies faster than developed countries. http://graphics.eiu.com/upload/EIU_Digital_economy_rankings_2010_FINAL_WEB.pdf 2. Australian Government’s Draft Social Media Handbook (July 2010) – This “unofficial”… Read more »