. . . then apply to join the crew in eDiplomacy! Open Position in eDiplomacy, US Department of State Who are we? Office of eDiplomacy, US Department of State What others say: Honoring “Rising Stars” in Government Information Technology eDiplomacy: The US State Department’s Global Collaborative Backbone TRENDS: Evolutionary State Crowdsourcing and Diplomacy: A LoveRead… Read more »
Search Results for: customer service
Worst DMV Customer Service Cherry Hill, NJ
Funny, isn’t it? The name of the township’s also part of song–but probably wasn’t the real place when the song was written, although it could have been. It’s real now. For Department of Motor Vehicles (DMV) matters many drivers I know do their best to avoid this particular branch. I remember a song now, “ARead… Read more »
Poorest Customer Service in the Land Where it Really Counts
Banking customer service start off on the phone with a dirge of automatic services to frustrate you long enough to want to hang up and start all over again, this time with a live person asking the same questions. No, it’s not a Fairy Tale. It’s more like a rave about bad customer service, whyRead… Read more »
I’ve Said It Before and I’ll Say It Again…5 Principles of Customer Service
We get so busy in our work that we sometimes lose sight of those basic principles that are the foundation of great customer service. So every once in a while, it’s good to go back to those roots…to sit down and reflect and make sure you’re really using your time to do what’s important forRead… Read more »
Clearmark/Wondermark Plain Language Awards Are Important to Customer Service
I’ve said this hundreds of times: if we don’t communicate effectively, we don’t serve effectively. It’s as simple – and as difficult- as that. If customers can’t understand what you have to offer, can’t understand where to find it or what they’re supposed to do with it, then they can’t use your services. And you’veRead… Read more »
Should Local Government Offices Develop Customer Service Plans?
On April 27, 2011, President Obama issued an Executive Order titled Streamlining Service Delivery and Improving Customer Service. The Order directed each federal agency within 180 days to develop a Customer Service Plan that addresses how the agency will provide services in a manner that seeks to streamline service delivery and improve the experience ofRead… Read more »
GovLoop Training: Government Customer Service Mandate – Are we better off?
Last Thursday (11/17), GovLoop and RightNow hosted a training webinar on “Government Customer Service Mandate – Are we better off?”. During the training we discussed the lessons learned from building agency customer service plans and took a look at the future of government customer service. Below please find key resources related to the training session:Read… Read more »
Strong Governance Is Infrastructure for Great Customer Service
Federal agencies have posted their Customer Service Plans, to comply with President Obama’s Executive Order, “Streamlining Service Delivery and Improving Customer Service.” Agencies specifically were to create a signature initiative that improves online service. Many of them are pretty good. Check out all the General Services Administration has on its radar, for example. But whenRead… Read more »
How to Create Great Government Customer Service
GovLoop has partnered with RightNow to produce a variety of resources to help you and your organization excel in customer service. Excelling in customer service is no easy task, and with resources like the GovLoop/RightNow Excelling with Customer Service Guide, the Customer Service Hub and the infographic below, GovLoop and RightNow will help you masterRead… Read more »
Agency Customer Service Plans
Back in April, President Obama issued an executive order directing agencies to step up their efforts to improve customer service. Whatever happened? The Executive Order gave agencies until the last week of October to provide their plans to the Office of Management and Budget, and last week the plans were delivered and posted on OMB’sRead… Read more »