Posts Tagged: citizen engagement

Citizen Engagement: How Government is Improving Customer Service

The customer is always right. If you’ve ever worked at any retailer, restaurant, or franchised store, you may have gotten a lecture or two from your manager that included this phrase. And there is definitely truth behind it. Like any good retail establishment, successful government agencies are centered on meeting the needs of the publicRead… Read more »

The White House: Championing Citizen Engagement Programs

Today, GovLoop hosted an event, The Citizen and the Government – How they Connect. The event was designed to help government employees understand how they can leverage digital tools to engage with citizens. For our final keynote presentation, GovLoop welcomed Dr. Alissa Johnson, the deputy chief information officer (DCIO) for the Office of Administration inRead… Read more »

GSA Teaches Citizen Engagement

At today’s GovLoop training, The Citizen and the Government – How they Connect, we heard from Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies (OCSIT) at the General Services Administration (GSA). She started off by telling us that if we didn’t get anything else from her speech (don’t worry, we did!),Read… Read more »

Midterm Elections – Why They Matter & How You Can Stay Informed

America needs a morale boost. According to an article from USA Today, 87% of U.S. citizens are dissatisfied with our current Congress. This number may be high, but it is a huge reason why the upcoming midterm elections are especially important. USA Today lists five reasons why midterm elections should matter to you: You willRead… Read more »

The Changing Face of Citizen Engagement

“Why fix it if it ain’t broke?” This seems like an easy motto to live by. For many of us, change can be frightening, and sticking with the status quo is a comfortable option. But in today’s technologically driven world, change is a constant, and adapting is a must. Matt Leighninger, Executive Director of theRead… Read more »

Connected Government – Why it Matters & What You Can Do

Government leaders at all levels of government strive to deliver excellent, citizen-centric service to their constituents – on a budget. In addition to tight resources, they must continually adjust to rising citizen expectations. Nowadays, citizens want to interact with government just like they do with any other organization- on the go and most likely, onRead… Read more »

4 Key Challenges to Your First Citizen Engagement

Citizen engagement is as old as the idea of government itself. However, with the advent of real-time communication technology, citizen engagement has become so easy that it is now an expectation of the average citizen who assumes that their feedback will be not only heard, but responded to. This feedback is happening everywhere – onlineRead… Read more »