If you somehow haven’t heard of Yelp, it’s a website and app where anyone can review just about anything. People mostly seem to head to Yelp when they’re busting to share their glowing praise or their boiling rage. Now, as announced by DigitalGov, Yelp has a terms of service for official government use. Agencies can claim orRead… Read more »
Federal agency and department presence on social media varies widely—some have multiple accounts on various platforms while others have just a page or two that is updated infrequently. I wanted to find out what makes some sites more useful than others, so I set out to look at as many federal social media pages asRead… Read more »
The Social Security Administration’s (SSA) Supplemental Security Income (SSI) program had a problem: it was paying out way too much in unearned benefits to program participants. This was happening because participants weren’t reporting their income often enough. As participants’ incomes went up, their SSI eligibility went down – but they continued receiving SSI benefits basedRead… Read more »
The era of technology, creativity, and collaboration is upon us. It’s the age of the Civic Hackathon! Government has increasingly used this tool to bring young, tech savvy, and passionate professionals from all sectors to put their heads together to solve some of our nation’s toughest technological challenges. Yet recently, Colorado became one of theRead… Read more »
Music videos are fun, attention-grabbing tools for delivering messages that can inspire citizen engagement, educate people, spur them to action, and change minds and hearts. Videos are currently one of the most desirable pieces of content because of how shareable they are on social media. Social videos in particular are also a great way to reach younger audiences, whoRead… Read more »
Mandates for better federal customer experience (CX) have been piling up for more than 20 years. The trend began way back in 1993, when Executive Order #12862 required federal agencies to create basic CX standards. The strongest and most recent mandate is last year’s “customer service” cross-agency priority goal, which requires federal agencies to provide theRead… Read more »
Originally posted on the GovDelivery blog. “Knowledge is power. Information is liberating. Education is the premise of progress…” – Kofi Annan As a government agency, your job begins and ends with being a purveyor of knowledge for the audience you serve. From informing the public about a disease outbreak, weather emergency, a newly enacted law, orRead… Read more »
As the police and the public continue to connect with technology, there is a growing demand for information. I thought it might be time to share some stats and decided to have an infographic created.
It’s been a wild ride on Game of Thrones. When season 5 premiers on April 12, 2015, fans will anxiously watch leaders rise and fall, armies gather in force, and characters—some beloved, some despised—face untimely demise in a relentless battle between noble houses for the kingdom’s throne. You might be surprised at all you can learn about building social influenceRead… Read more »
After writing 5 Digital Resolutions Everyone Should Make (and Keep!), I committed to following my own advice. Since the beginning of the year, I have focused on cleaning up not just my own digital footprint, but that of The Denovati Group as well. It’s been tedious and a royal pain, but I’m glad to do it,Read… Read more »