Posts Tagged: citizen engagement

The New And Improved Public Library

Libraries are magical places! Growing up, the local library was my favorite place to go. I loved the silence, the endless possibilities of good books, and the feeling of pure escape. But lately, libraries have transformed into so much more than just a book repository. Brian Burke, Managing Director at the Center for Technology inRead… Read more »

Innovation Reimagined in Kansas City

There is no one universal definition for innovation. And innovation takes different forms at every level of government. Even in Kansas City, Missouri, innovation has taken many forms. This past year, the city launched a citizen engagement portal and leveraged open data. The woman spearheading those initiatives is Ashley Hand. She is the City’s Chief InnovationRead… Read more »

Data Download – A Year In Open Data

In February, the Commence Department opened the Office of Digital Engagement. The idea was simple. Create an office where users can interact with the department on any communication channel. Twitter? Of course. Facebook? You bet. Even Instagram. “This year we put our Secretary on Instagram. She was the first cabinet member to be on Instagram,”Read… Read more »

Yes, Virginia There is a Santa Claus

Back in the late 1890s, Dr. Philip O’Hanlon was asked by his eight-year-old daughter, Virginia O’Hanlon whether Santa Claus really existed. According to the New York Times, O’Hanlon suggested she write to The Sun, a prominent New York City newspaper at the time, assuring her that “If you see it in The Sun, it’s so.” He unwittingly gaveRead… Read more »

Citizen Engagement: How Government is Improving Customer Service

The customer is always right. If you’ve ever worked at any retailer, restaurant, or franchised store, you may have gotten a lecture or two from your manager that included this phrase. And there is definitely truth behind it. Like any good retail establishment, successful government agencies are centered on meeting the needs of the publicRead… Read more »

The White House: Championing Citizen Engagement Programs

Today, GovLoop hosted an event, The Citizen and the Government – How they Connect. The event was designed to help government employees understand how they can leverage digital tools to engage with citizens. For our final keynote presentation, GovLoop welcomed Dr. Alissa Johnson, the deputy chief information officer (DCIO) for the Office of Administration inRead… Read more »

GSA Teaches Citizen Engagement

At today’s GovLoop training, The Citizen and the Government – How they Connect, we heard from Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies (OCSIT) at the General Services Administration (GSA). She started off by telling us that if we didn’t get anything else from her speech (don’t worry, we did!),Read… Read more »