Citizen engagement is a large part of how success is defined in government, particularly on the state and local levels.
Posts Tagged: citizen engagement
State and local government employees across the country have found themselves in the midst of a technological crisis: outdated infrastructures, higher citizen expectations and IT hiring challenges are just a few of the concerns being raised.
There are many ways government agencies can use social media on 9/11 to speak to people in a thoughtful way that will be appreciated.
Providing effective government engagement is a top priority of most agencies. A person-centered approach creates a full picture of the individual, not just someone who is receiving services.
Today, governments are doing more than simply checking the “Do Open Data Box” by maximizing the value of open data by making sure it is deployed in a way that makes it “actionable.”
Moving beyond satisfaction benchmarks to improve customer experience.
Privacy, diversity and inclusion, ethical use of technology and algorithmic bias.
The future of open data is about growing the user base. Taking a lesson from the creator of Mario Bros. can make data portals easy to use.
A smart city needs a government that keeps pace with technology advances. This article identifies 3 steps you can take to become a smarter city!
There are many benefits to automation in government but many concerns that arise as well. Here are five misconceptions about automating government services.