Posts Tagged: city innovation

The Evolution of 311 and Government Customer Service

Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.

Sparking Innovation Out Of The Doldrums

When things are running smoothly, a lot of us find it hard to push ourselves and think creatively. However, when someone challenges us to find new ways of doing things, we’re more inclined to think outside of the box and innovate. For instance, think of the reality show ‘Top Chef’. The challenge of the competitionRead… Read more »