Baby Boomers place the highest expectations on local governments to solve problems. This aligns with Boomers’ engagement with local government in voting, home ownership, and participation on local boards and commissions.
Leaf collection is a city service that doesn’t always go as planned.
As a former 911 and 311 director, I clearly remember the challenges of planning for an emergency. Both planned and unexpected emergencies demand an enormous amount of coordination.
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
Six do’s and five don’ts if you want to get stuff done in government.
Myung Lee, Executive Director of Cities of Service, offers her perspective on the midterm election and how city leaders around the U.S. are advancing volunteerism to solve problems in their communities.
From garbage trucks to vacant lots, cities and states are often tasked with the thankless job of cleaning up a community’s mess. These are tasks that are often overlooked, but are critical to keeping a community vibrant. But even in these sometimes thankless jobs, there are real innovations happening. Take a few city websites thatRead… Read more »
He who exercises government by means of his virtue may be compared to the north polar star, which keeps its place and all the stars turn towards it. Confucius (551 BC – 479 BC) The budget season of 2010 for local government was particularly brutal. Many localities were taking deep cuts and scaling back. DepartmentsRead… Read more »
I have always been interested in happiness. Even before Pharrell Williams made it fashionable to sing about and dance to, I was interested in what made people happy. When I was given the opportunity to do some research for a Masters degree in Public Leadership (Virginia State Univ 2013) citizen satisfaction with local government becameRead… Read more »
Me, Mike Bracken, Tom Loosemore chatting at GDS – part of the LocalGov Digital Visit On Thursday 10th April a small group of the LocalGov Digital Steering Group visited the GDS offices to share our journey, share our outputs, ideas and challenges and start a conversation around how we might be able to work effectivelyRead… Read more »