Posts Tagged: localgov

The Evolution of 311 and Government Customer Service

Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.

Bench-Marking in Local Government IT is Vital. Here’s Why

He who exercises government by means of his virtue may be compared to the north polar star, which keeps its place and all the stars turn towards it. Confucius (551 BC – 479 BC) The budget season of 2010 for local government was particularly brutal. Many localities were taking deep cuts and scaling back. DepartmentsRead… Read more »

Happy, Happy, Happy Citizens. Possible?

I have always been interested in happiness. Even before Pharrell Williams made it fashionable to sing about and dance to, I was interested in what made people happy. When I was given the opportunity to do some research for a Masters degree in Public Leadership (Virginia State Univ 2013) citizen satisfaction with local government becameRead… Read more »

ParticipateDB: Now Under Creative Commons License

ParticipateDB ( is a collaborative catalogue for online participation tools and one of the world’s most comprehensive resources of its kind. We finally got around to putting it under a Creative Commons license. Read yesterday’s announcement here: Creative Commons If you know of any tools, projects or resources that are missing, please let usRead… Read more »

Zilino Road Show Kicks Off in L.A. December 7

We’re hosting a meetup next Friday in downtown Los Angeles for friends and colleagues in the area to show where we are with Zilino, our online participation app. We’ll give a short demo, discuss the roadmap and hope to explore opportunities for collaboration: Zilino Road Show Los Angeles, CAFriday, December 7, 20125.30pm to 7pmThe HubRead… Read more »