Posts Tagged: Customer Service

RSVP Today for 5/15 Re-Imagining Customer Service Roundtable

Please join GovLoop at our next GovLoop Conversations Event on May 15th as we explore ways to improve customer service in government, share best practices and avoid common roadblocks. To register for this event, please follow this link. We hope you’ll join us! On May 15th at The Re-Imagining Customer Service in Government Roundtable (RegisterRead… Read more »

Join Our Research Study: Can Government Create Great Customer Service?

Take 5 minutes and help us, help you. Take the GovLoop Customer Service in Government Survey. Survey Link I’m conducting a research study on “Re-Imagining Customer Service in Government.” Our study hopes to understand current trends in government customer service and opportunities for improvement.The results of this survey will be used to create a GovLoopRead… Read more »

Ordering A Pizza With A Fridge Magnet!

The VIP fridge magnet, standing for Very Important Pizza, can be synced to smartphones so customers can complete their order through bluetooth. Once your preferred type of pizza is set up, by simply pushing the magnet your order will be electronically submitted and delivered. Only one pizzeria in Dubai is set up to do thisRead… Read more »

And your momma dresses you funny, too!

In addition to local governments, I also do a bit of work with small businesses helping with their communications and social media outreach. Just last week, two unrelated businesses dealt with the same issue, the grumpy customer. Business A sells finished industrial products and is in its third generation. They are considered experts in theirRead… Read more »

10 Highlights from the Government Customer Satisfaction Forum

This morning I attended the 2012 Government Customer Satisfaction Forum: Annual Results for the Federal Government, the event was sponsored by Federal Consulting Group and the National Business Center (DOI). Here was the agenda for the conference, followed by my quick notes and insights for the presentation: Keynote Speaker: Ron Raborg, Deputy Commissioner for QualityRead… Read more »