Making CX a Priority in Government
Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
Posts Tagged: Customer Service
4 Ways to Make the Case for Customer Experience
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
Lean Six Sigma – The Basics
This article discusses the origin of Lean Six Sigma (LSS), how it works and why it is important for government employees.
How Digital Services Can Optimize the Constituent Experience
Learn how state and local agencies can harness digital services to deliver better constituent services.
Using Knowledge Management for Better Government Services
Citizens now expect the same types of services from government agencies as they do from their banks, favorite stores and other businesses. Agencies must treat their constituents as longterm customers by keeping up with trends in communication, technology and mobile connectivity. Learn how knowledge management strategies and tools can help.
How the VA Makes Customer Service Personal
Customer experiences in government agencies, like the VA, can only be improved when employees put themselves in the customer’s shoes. Learn how you can make government CX more personal.
IT Modernization: Correspondence Management
Many agencies struggle with creating good citizen experiences – particularly in the correspondence management arena. Learn how you can use a Correspondence Management Solution to help process requests more efficiently while delivering better citizen services.
Seven Tips for Better Fact Sheets
Fact sheets are a good way to deliver information concisely. Avoid some common pitfalls.
Status of CAP Goals, Part 1: Customer Service
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
How to Fill HR Gaps at Your Agency
Check out what these experts have to say about improving the customer experience at your agency.
