Posts Tagged: Customer Service

3 Ways to Improve Customer Service

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— The great part about the topic of customerRead… Read more »

Does Customer Service Matter for Government? 5 Examples for Change

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service —————————This is post 1 of the new “Customer Service”Read… Read more »

ROI on US “Campaign to Cut Waste” from the UK Experience

This is my first attempt using storify to capture a discussion. Let me know if you’ve found better ways to use the tool-I found it pretty user friendly! This story summarizes some twitter conversations that relate to several US Executive Orders on Customer Service and website consolidation. There are a lot of orders being released,Read… Read more »

10 Ideas on Streamlining Service Delivery and Improving Customer Service

On Wednesday, President Obama announced an Executive Order to “Streamline Service Delivery and Improving Customer Service.” I agree that citizens’ expectations of government are increasing and I think having focus on energy on the topic is really important. The good news is there is a lot of examples/ideas for agencies out there across government. Here’sRead… Read more »

Two Pennies

Many years ago I observed an interaction where an irate customer was telling a government employee that he paid his salary and he demanded he get what he wanted. The government employee listened quietly and then reached into his pocket and pulled out two pennies. He slid the pennies across the counter and told theRead… Read more »

GovReads (Author Interview!): The Science of Service – Six Essential Elements for Creating a Culture of Service in the Public Sector

It always makes you proud when a member of your family does something awesome, right? Well, GovLoop has a member – Wendi Pomerance Brick – who’s about to release a brilliant book geared toward government on December 15. It’s called “The Science of Service: Six Essential Elements for Creating a Culture of Service in theRead… Read more »

Improving Customer Service

Voters have signaled that they aren’t happy with the role of government. Surveys also say they are upset with government employees and don’t trust government. Yet research shows that citizens base their perceptions on their personal experiences. So would improving customer service help? In the 1990s, the Clinton-Gore Reinventing Government effort thought the answer wasRead… Read more »

What’s Next?

A couple of weeks ago, after I’d cut loose with some ideas for the government web community (and witnessed the weary and wary looks on my web colleagues’ faces), my good friend Bev Godwin bailed me out by saying, “as long as I’ve known Candi, she’s always asked ‘what’s next?’ We need to keep askingRead… Read more »

As We Do What’s Exciting, Let’s Not Forget What’s Important

Improving government’s customer service means constantly looking for new ways to do things, seizing new technologies, and experimenting. All good. But as we do what’s exciting and new, let’s not forget that we also need to do what’s important. Like implementing all the laws, regulations, and requirements already in place, for government websites. A littleRead… Read more »