Embracing the Digital Transformation at Your Agency
Because citizens are able to navigate consumer websites with such ease, they are beginning to expect the same quality of service when dealing with government agency’s digital platforms.
Posts Tagged: digital transformation
Why You Need Operational Intelligence at Your Agency
Promoting digital transformation is challenging if you don’t have the whole picture of what’s going on across the enterprise. Operational intelligence offers end-to-end visibility, allowing you to make data-driven decisions and take a more holistic approach to modernization.
How to Be a Leader in the Digital Transformation Era
Many of you may have noticed a shift in both your day-to-day lives, as well as your work environments. What used to be done with a paper and pen is now being done by electronic devices. Some of us may struggle with this new transition, but there are also people out there who have theRead… Read more »
The FBI’s Digital Journey
Keynote panel of C-level executives at PegaWorld 2014. FBI CFO Richard Haley (2nd from right). Criminals (and auditors) beware: the Federal Bureau of Investigation (FBI) is transforming itself to be even more effective in the field — and cost-effective at home. “We’re a 106 year old organization,” said FBI Chief Financial Officer Richard Haley. “AnRead… Read more »
Digital Era Success: 5 Building Blocks
Summary: The main building blocks for Digital Era success are leadership, governance, digital competencies, education and training, and change management. Each requires a unique set of considerations that differ from traditional success factors, and in some cases are unprecedented. Many Industrial Era mental models, processes and cultural values are not transferable to or effective inRead… Read more »