Posts Tagged: effectiveness

Becoming Indispensable: Lessons from NASA and Oprah – by Robin Sparks

Every successful organization has at least one linchpin; some have dozens or even thousands. The linchpin is the essential element, the person who holds part of the organization together. Without the linchpin, the thing falls apart. – by Seth Godin in Linchpin: Are You Indispensable? (2010) Two American icons have been getting a bit ofRead… Read more »

“If It Ain’t Broke, Don’t Fix It” is Broken

http://www.flickr.com/photos/gorillaradio/494169708/ Yesterday, like every Thursday was #lrnchat, a weekly public Twitter chat I help moderate that focuses on organizational learning. The topic was on “Tools of the Trade” and the group of 100 (more or less) professionals ran through a number of topical questions related to how we find out about, select and replace toolsRead… Read more »

Developing Client-centric Government Sites: A video tutorial

This is a video tutorial I created to help share the web performance measurement strategy shown in my previous blog post. It’s called Developing Client-centric Government Sites. If you don’t see anything above, maybe you can check it out on vimeo : http://www.vimeo.com/10567707 Modified from original posted: usability4government.wordpress.com/2010/02/05/creating-citizen-focused-sites/

Value proposition of open data : a framework for measuring success

Performance measurement is all about storytelling, but as with most things, it helps to have a logical framework to build that story arch. Best practice tells us we should measure success in terms of effectiveness, efficiency and satisfaction > both internally to government and externally to public. Since there may not be proven examples outRead… Read more »

Does performance measurement only work on paper?

Data doesn’t make decisions; people do. Data can inform decisions. I say this in response to the person who told me this week that performance measurement, like accountability, “only works on paper”. Well, if your performance measurement strategy only works on paper, than it isn’t working at all. Here are a number of factors aboutRead… Read more »