Posts Tagged: Performance Measurement

Hawk Method of Management

Let’s face it. You cannot truly measure employee output, once you are managing people who are not producing or processing widgets per hour – people we call, erroneously, “knowledge workers.” People who are useful and productive because of the relationships they maintain, the external sources they consult to solve problems, and the imagination they bring… Read more »

Value proposition of open data : a framework for measuring success

Performance measurement is all about storytelling, but as with most things, it helps to have a logical framework to build that story arch. Best practice tells us we should measure success in terms of effectiveness, efficiency and satisfaction > both internally to government and externally to public. Since there may not be proven examples out… Read more »

Does performance measurement only work on paper?

Data doesn’t make decisions; people do. Data can inform decisions. I say this in response to the person who told me this week that performance measurement, like accountability, “only works on paper”. Well, if your performance measurement strategy only works on paper, than it isn’t working at all. Here are a number of factors about… Read more »

Project of the Week: Washington State’s GMAP

“Bottom Line: No state in the nation is better at developing and sharing information than Washington.” – Governing Magazine, “Grading the States,” 2008 As government at every level is releasing raw datasets as part of the Open Government Initiative, one of the key questions being asked is, “So what do we do with all this… Read more »

Creating Public/Private Partnerships in Development Services

Does your organization strive to get customers involved in development services-related performance? Most communities have recognized that creating a public/private partnership for managing performance is essential for existence. Customers want you to succeed, but they have to be involved to help you. Experience has shown that creating a partnership, involving customers sincerely in your day-to-day… Read more »

Surveying Your Customers

Surveying your customers is likely one of the most important things you can embark upon in the development processing system. Customers can be brutally honest if the survey process is confidential and timely. However their feedback often provides clarity on priorities for improvements, bottleneck areas, and generally gives a snapshot about frustrations they have experienced…. Read more »