Posts Tagged: Visibility

How Visibility is Transforming Quality of Experience

This blog post is an excerpt from GovLoop’s recent guide, Understanding State and Local Government. Download the full guide here.  It’s a simple truth for anybody in government, and the citizens accessing government services: quality of experience matters. Think about it. Citizens want to be able to easily and quickly access information on city services and apply for… Read more »

The Business of Defense Business Transformation

No one in the Department of Defense owns “transformation.” The term is used freely by just about anyone who wishes to make a significant change in the Department. Changes attempted under the banner of “transformation” are as varied as the people who use the word. We assume that most “transformations” are attempts to make the… Read more »