When I was 17, my first proper paid job was in the public library just down the road from the Elephant and Castle. It was the first time I had come across large print books. They had their own section, and there was a huge demand for them. But though it was much more intenselyRead… Read more »
There are some people who still don’t have regular access to computers and the internet. This is the first part of a GovGirl video series exploring the concept, and its challenges for government. Get your own valid XHTML YouTube embed code Please comment with your thoughts on why the digital divide sucks and ideas forRead… Read more »
When I blogged Monday evening, I didn’t appreciate the nerve I was tweaking. Thanks for all the comments and emails (and please read the threads on GovLoop, where this blog is mirrored). Left unchecked, I am a culprit in awkward social behaviors with my devices than most people. I say “left unchecked” because despite whatRead… Read more »
Google’s Energy Czar was recently asked the question, “What are your biggest institutional barriers to driving energy efficiency internally?” Or, put another way, what “no-brainer” adjustments are hard to make, and why? His answer is a clear, concise and convincing argument for tackling energy efficiency from a holistic perspective, and not from the budget linesRead… Read more »
Last year, Boston Mayor Thomas Menino decided to put two of his most technologically savvy staffers full-time on the task of trying new ways to solve old city problems. A year later, they have had a hand in a fleet of small but successful projects both developed in-house and with external partners. Here’s a lookRead… Read more »
Last week, I wrote about Corridor, the State Department’s new internal social networking portal. This week, I want to examine some ways that its administrators can illustrate to their leadership that their investment in Corridor is returning results. Here are the top four metrics I think they should look at: Membership and activity – especiallyRead… Read more »
Michigan Governor Rick Snyder is proposing a sweeping education reform package focused on technology. According to a statement, the Governor aims to put more focus on the needs of students as individuals as a means of improving overall performance. Currently, Michigan ranks 21st in the country for spending per-pupil but ranks in the mid-thirties forRead… Read more »
https://www.govloop.com/group/citizenengagement/forum/topic/show?id=1154385%3ATopic%3A1394155&xg_source=msg A new Executive Order to improve customer satisfaction was issued yesterday. This is great news – for our customers and for ourselves! Not only will this improve access to accurate and prompt information for our customers, it’ll make our jobs as internal customers easy too! When we talk about improving service, lots of peopleRead… Read more »
On Wednesday, President Obama announced an Executive Order to “Streamline Service Delivery and Improving Customer Service.” I agree that citizens’ expectations of government are increasing and I think having focus on energy on the topic is really important. The good news is there is a lot of examples/ideas for agencies out there across government. Here’sRead… Read more »
**GL Training – 4/28 at 2pm – HP and GovLoop present The 21st Century Desktop – Free Registration** I still remember the first day my dad brought home a computer. Honestly, I had no idea what it was and what it was for. I don’t think he truly did – other than he thought itRead… Read more »