I phoned a bank today. It was a call I didn’t need to make and which created no value for me. The bank may or may not care about that. It was a call which the bank didn’t need to receive and which cost them money they didn’t need to spend to deal with. TheRead… Read more »
If you’ve been involved in public engagement or public participation over the last twelve months, it is worth checking out the International Association for Public Participation’s (IAP2) global Core Values Awards for 2012. Open now for entry, the IAP2’s Core Values Awards recognise the best public participation activities by organisations from around the world, basedRead… Read more »
I am asking you to devote a few minutes to complete an online survey athttps://www.surveymonkey.com/s/BSF7Q8V The survey is designed to gain information on key factors that influence the adoption of cloud computing services in the public sector. The information sought is for a thesis research project at the University of Massachusetts Amherst.Individual responses will remainRead… Read more »
I was asked once to review some automated programming services a state was offering. Funny thing, there was a statement that said, “If someone is available to answer your call, they will–if not call call later.” Good customer service? Someone thought so. I was appalled. This has to do with both customer service and training.Read… Read more »
Read Jamie’s blog “Fish out of water”. http://cpfkmo.wordpress.com/2012/05/31/dod-km-a-fish-out-of-water/
We recently wrote about TechAmerica and their activities related to Big Data in the Public Sector. A Big Data Task Force in TechAmerica’s public sector group has kicked off a collaborative activity in a Big Data Task Force. There has been a new development in domain. The foundation arm of TechAmerica, which is the groupRead… Read more »
Here’s a terrific checklist of questions managers should be able to answer as they undertake a consolidation of infrastructure or management functions. It is buried in a new report by the Government Accountability Office. Sometimes GAO does terrific work but couches it in ways that its value may not be immediately obvious to busy readers.Read… Read more »
At the most recent recruitDC, I had the privilege to share with the recruiting community tips on how to incorporate veteran hiring into a recruiter’s mindset. The poignant beginning of this presentation was the opening by Colonel David Sutherland, former Special Assistant to the Chairman of the Joint Chiefs of Staff. The local DC areaRead… Read more »
After seeking a way to revive the GovTwit directory (including trialing interesting services like List.ly and TwitChimp), I’ve yet to find a solution that would include all of the features and functionality I’d like. So today I’m making all of the backend GovTwit data I have culled since 2008 available to anyone who may beRead… Read more »
I’m interested in interviewing project managers about their experience using mobile technologies such as smartphones and tablet computers to support their project management work. A particular interest is the impact of such technologies have on the communication and collaboration that occurs during the course of a project. I’m currently writing an article about using mobileRead… Read more »