This month is cybersecurity month, and GovLoop has a variety of guides, trainings and resources for you to improve your agencies cybersecurity efforts. Last month, GovLoop released the guide, Winning the Cybersecurity Battle, as part of our Agency of the Future series. Today, I wanted to take a moment to talk through some of theRead… Read more »
On GovLoop Insights’ DorobekINSIDER: We’ll say it as many times as it takes: “You Are Essential!” Every federal employee is essential. But the “You Are Essential” mantra doesn’t change the fact that some people were required to work during the shutdown, while some were furloughed. That situation could mean some awkwardness when the government reopens.Read… Read more »
Now that it looks like we are nearing a deal to reopen the government and raise the debt ceiling temporarily, I’ve been thinking about where this leaves the government services industry. If the shutdown ends this week or next, we’ll all get back to work, assess the damage, and begin digging out of the holeRead… Read more »
Check out my colleague, Elisabeth Harper’s blog, where she talks about the effect of the Shutdown on nonprofits and how they can promote Giving Tuesday as a way to recoup some of the losses that are bound to come from the suspension of the CFC campaign.
We’ll say it as many times as it takes: “You Are Essential!” Yes, you heard us. Every federal employee is essential. That’s why GovLoop launched the You Are Essential campaign. (To join in and get some sweet swag click here.) But the “You Are Essential” mantra doesn’t change the fact that some people were requiredRead… Read more »
Jimmy Fallon’s Nick Burns – Computer Guy captured a lot of what people loathed (and feared) about computer support techs. The signature line was the condescending command that Nick gave to his clients as they sat in front of their machines: “Move!” In the two years since those sketches, computers have migrated from our desksRead… Read more »
Knowing who your customers are is essential to having any successful business venture. I’m not talking about knowing their names or their locations (those are important) but knowing what makes them tick and their personalities is far more valuable. In our recent report: The Customer Service Playbook for Government, we go through all the waysRead… Read more »
President Obama recently suggested that the Washington Redskins change their name to something less offensive. Owner Dan Snyder responded last week with an impassioned letter that ends “We are Redskins Nation … and we owe it to our fans and coaches and players, past and present, to preserve that heritage.” I imagine this same toneRead… Read more »
Between the 50 governments and the 650+ individuals who applied for a spot in the 2014 Fellowship program, Code for America’s selection committee had their work cut out for them — and with so many qualified applicants and innovative governments, the decisions were incredibly difficult. Thanks again to everyone who applied — you’re heroes toRead… Read more »
Peter Drucker, hailed by many as “the father of modern management,” saw marketing as “the whole business seen from the customer’s point of view.” It’s a simple definition with a clear focus on a single stakeholder – the customer and his or her point of view. Marketers looking to integrate sustainability into their brands mightRead… Read more »