The oldest social network
I apologize for linking out to another site but wanted to share my latest video blog post on the oldest social network, something for all to always keep in mind. John
Posts By John Moore
The City of Edmonton pushes the envelope with Second Life
I had the opportunity to chat with Chris Moore, CIO for the city of Edmonton, Canada. Chris and I have chatted before and it is always a pleasure. Chris is entirely focused on delivering results and is unafraid to leverage new strategies and tools to meet these goals. One of the new tools Chris isRead… Read more »
Are your collaborative efforts one-sided?
“Son, we live in a world that has walls, and those walls have to be guarded by men with guns. Who’s gonna do it? You? You, Lieutenant Weinberg? I have a greater responsibility than you can possibly fathom.”– Colonel Jessup in the movie A Few Good Men Organizations that choose to deploy collaborative solutions, rangingRead… Read more »
The questions companies have when adding social to customer service
At the closing session of the Parafest conference that I attended, and at which I spoke about Social Media and Collaborative solutions, the product management of Parature shared this slide. The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts.Read… Read more »
Taking stock of your social media influence
Measuring influence within or across social networks and other collaborative platforms is a major focal point for many companies and individuals. I have had good conversations, and more to come, with people like Michael Wu, Chief Scientist at Lithium, and I am excited by his approach. I have also checked out tools like Twitter GraderRead… Read more »
No Dorothy, we’re not in Kansas anymore… Time to call KDOT
I was chatting with Patrick Quinn who is the Social Media Manager, Kansas Department of Transportation, about the community efforts taking place in his organization. What follows is some great information, compliments of Patrick (many thanks for your openness). Enjoy. Q. It appears that you have an internally focused community and an externally focused community,Read… Read more »
Do page views matter for your average blogger?
To me, page views on my personal blog actually matter very little, it’s more about the sharing of thoughts, hearing other viewpoints, and ultimately reaching a deeper understanding on a variety of topics… Assuming you feel the same way I do, here are a few thoughts to consider: As you blog more and more, hopefullyRead… Read more »
Is your organization supporting mobile access?
While mobile web browsing is far from the mainstream there is no denying that it has finally turned a corner. According to data on NetMarketShare, mobile web viewing has increased from 0.69% of all traffic in May of 2009 to 1.7% in March of 2010. While these numbers are small they represent an increase ofRead… Read more »
Ideas come from everyone. How well are you listening?
As I noted in yesterday’s post about the power of Social Support Communities, I recently chatted with Todd Sierer, Product Manager for LabVIEW, about their Social Support Community (SSC) efforts. I also, however, discussed their recent efforts with customer co-creation leveraging the ideation platform from Lithium Technologies. For those of you who are unsure ofRead… Read more »
The need for social media training is larger than ever
I had the honor of chatting with the Boston SPIN group yesterday during their monthly meeting. The group, primarily engineering minded professionals, developers, QA, project managers, turned out to hear me discuss the topic of extending thought leadership positions via social media. Now, to be honest with you, I had expected to have a smallRead… Read more »