If your agency is trying cloud for the first time, it’s important to carefully go through the considerations and plan your migration and deployment process. Learn how your agency can better determine its cloud readiness.
Many agencies are challenged to support their critical infrastructure goals with a scalable, high-performance IT infrastructure. Learn how government can meet that challenge through open source solutions that support intelligent cloud deployments.
The digital transformation of government has begun. The major driving forces in this transformation are cloud, mobility, big data analytics, the Internet of Things – and respective security concerns. Learn how your agency can get ready for the digital future.
The need for an end-to-end solution is overwhelming, because as recent data breaches show, security is everyone’s problem — not just IT’s.
As we move further into the 21st century, mobile engagement has been particularly effective, but with so many channels available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
Sustainable engagement requires two prongs of customer service: meeting mission needs and meeting the end user’s needs. Learn how you can use this approach for better and more sustainable services and engagement at your agency.
With so many technologies available for customer support today, it’s tempting for an agency to select the flashiest solution. But interacting with citizens is the ultimate goal. Learn how the right technology and an omnichannel approach can help.
What does the imaginative Disney have to do with government? A lot more than you think. Learn how Ottawa County is using the Disney way to deliver better customer service.
Video surveillance and body-cams are all the rage in data analytics and technology innovation. Law enforcement and government municipalities alike are using video surveillance to better protect citizens, stay ahead of natural disasters and keep the public informed. Learn how your agency can best harness body cam and video surveillance technologies.
What’s the secret to delivering customer service that’s at a “golden standard?” The answer lies in using an omnichannel approach that meets citizens where they are.