To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
Posts Tagged: Case-Study
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
West Virginia partnered with an e-government solutions provider to roll out digital services for their DMV, resulting in faster services for citizens.
Boston used to rely on inefficient and expensive processes for filing death certificates. Now, the city has a digitized system that improves customer experience.
The director of Georgia DCSS discusses how the state successfully employed a mobile app to address over 400,000 child support cases.
When people use their abilities to engage and influence to catalyze change, we call them “change agents.” Learn about how the Colorado Department of Transportation successfully developed a Change Agent Network to foster change.
Organizational failures behind HealthCare.gov.
By Lance Winslow Many cities are in deep trouble during this economic downturn, but even if your city is not you should work to see that it remains streamlined and does not waste taxpayer’s money. In our local city we find it run very well, unfortunately with sales tax receipts down a bit, our cityRead… Read more »