Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Posts Tagged: ACT-IAC
The Igniting Innovation event will showcase 40 of the most innovative projects to improve citizen services from the last year, with one of those to be recognized as the overall winner.
Learn about the most common barriers to innovation in government acquisition — and potential ways to overcome them to truly wrap innovation into acquisition efforts and help government keep pace with technology.
Learn how government agencies are tackling threats of fraud and abuse using Data Analytics.
Customer experiences in government agencies, like the VA, can only be improved when employees put themselves in the customer’s shoes. Learn how you can make government CX more personal.
This interview is part of a new DorobekINSIDER mini series with experts looking to help shape a management platform for the new administration. Check out all of the stories in the new series, Good Government Management, here. Have you ever taken a crash course? You know-those courses that tell you the need-to-knows so that youRead… Read more »
Oftentimes we remember all the bad experiences- the mistakes. The bad can obscure the good. But it is critical for employee morale and an agencies’ health to talk about the wins. One of those government cheerleaders is Brian Baker, Industry Chief for the ACT-IAC’s (American Council for Technology and the Industry Advisory Council) Excellence.Gov AwardsRead… Read more »
Excelling is often defined as going above and beyond what’s expected. So in its very nature, achieving excellence is not something that should come easily. In government contracting, excelling is not something that’s common sense. It’s a complex task, and it takes teamwork and collaboration for government workers to understand the best ways of goingRead… Read more »
There are loads of benefits to supporting small businesses. They can be friendlier, more transparent, more accessible, and less hierarchical. Plus, they can provide the government with great services – just as good as larger businesses who engage in acquisitions with the U.S. government. The only caveat is that small businesses need a little bitRead… Read more »
‘Tis the Valentine’s Day season, and I’m feeling the gov love – and gov seems to be feeling it, too. Lately, there have been a great number of efforts by the government to make citizens’ lives easier. These programs and initiatives push the boundaries of what government is generally seen to do for its peopleRead… Read more »