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Posts Tagged: ACT-IAC
Customer experiences in government agencies, like the VA, can only be improved when employees put themselves in the customer’s shoes. Learn how you can make government CX more personal.
This interview is part of a new DorobekINSIDER mini series with experts looking to help shape a management platform for the new administration. Check out all of the stories in the new series, Good Government Management, here. Have you ever taken a crash course? You know-those courses that tell you the need-to-knows so that you… Read more »
Oftentimes we remember all the bad experiences- the mistakes. The bad can obscure the good. But it is critical for employee morale and an agencies’ health to talk about the wins. One of those government cheerleaders is Brian Baker, Industry Chief for the ACT-IAC’s (American Council for Technology and the Industry Advisory Council) Excellence.Gov Awards… Read more »
Excelling is often defined as going above and beyond what’s expected. So in its very nature, achieving excellence is not something that should come easily. In government contracting, excelling is not something that’s common sense. It’s a complex task, and it takes teamwork and collaboration for government workers to understand the best ways of going… Read more »
There are loads of benefits to supporting small businesses. They can be friendlier, more transparent, more accessible, and less hierarchical. Plus, they can provide the government with great services – just as good as larger businesses who engage in acquisitions with the U.S. government. The only caveat is that small businesses need a little bit… Read more »
‘Tis the Valentine’s Day season, and I’m feeling the gov love – and gov seems to be feeling it, too. Lately, there have been a great number of efforts by the government to make citizens’ lives easier. These programs and initiatives push the boundaries of what government is generally seen to do for its people… Read more »
‘Tis the season for end of year reflections. And in 2014, the government technology and acquisition communities had a lot to reflect on. The rollout of healthcare.gov, the launch of 18F, the President’s announcement of a new professional cadre of digital procurers, were just a few innovations and challenges that cropped up this year. Two… Read more »
Last week, the American Council for Technology and Industry Advisory Council (ACT-IAC) conducted their inaugural 2013 Mythbusting Awards to three Federal agencies for their work in improving vendor communications in the acquisition process. The program also contained a forum on Mythbusting, in addition to breakout sessions on various MythBusters issues related to the previous memos… Read more »
As the meat grinder of sequestration continues to move forward, the initiatives to improve and develop the acquisition workforce will more than likely come to a grinding halt, and move capabilities backwards at a time where forward movement is badly needed. At this past week’s 2013 Acquisition Excellence Conference, The American Council for Technology-Industry Advisory… Read more »