Customer experience initiatives often offer clear benefits for the people agencies serve, but getting others to understand that value can be a challenge. Whether it’s competing priorities, limited resources, or misconceptions about what CX really means, gaining organizational support requires more than good intentions. During a recent CX Community of Practice virtual discussion, Ann Aly,Read… Read more »
What’s consistently proven to be untrue? That to create change in an organization, leaders must “get buy-in” and “overcome resistance” in order to “drive adoption.”
This post originally appeared on my external blog, “Social Media Strategery.” In 2010, the position of “New Media Director” within the government has become almost commonplace. From governors to senators to Departments and Agencies, now you can attend a GovUp and leave with more than a dozen business cards, all containing the title of NewRead… Read more »
This article was originally posted on the Tri Tuns, LLC blog at https://trituns.wordpress.com/ Please check out this blog or the Tri Tuns website for more articles and other great resources. OBSERVATION “We judge others by their actions, but we judge ourselves by our intentions.” We all know that leadership commitment to a new project, ITRead… Read more »