3 Strategies to Improve CX When You’re Not a Manager
You can improve customer service even if you’re not in charge. Here are three ways to make a difference.
You can improve customer service even if you’re not in charge. Here are three ways to make a difference.
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Customer experience is a priority for government agencies. Here are six tips for improving it.
Data equity accounts for social factors and includes the experience of the underserved in the community. Here are three agencies that bring equity to their use of data.
From the types of attacks that take place, constantly increasing vulnerabilities, and growing automation and digitization, it’s crucial that governments monitor their security.
Using the minimum viable product (MVP) approach can save time and deliver visible results to sustain project momentum. Learn what it is and how it works here.
From the types of attacks that take place, constantly increasing vulnerabilities, and growing automation and digitization, it’s crucial that governments monitor their security.
The “digital divide” is about much more that broadband access. It’s also about access to devices, and the knowledge to use them. Here’s how North Carolina addresses it all.
CDC is tackling the issue of health equity in new, effective ways.
For most people, “failure” is a bad outcome. But it can be a synonym for innovation.