Why Local Governments Get Flattened by AI (and How to Prevent It)
When residents ask AI systems questions, the answers are often wrong. That’s because AI systems read webpages differently than humans do.
Communications
Bridging Digital and Organizational Confidence in Government: The Missing Link Between Tools and Outcomes
As governments accelerate digital modernization, many struggle to convert new tools into measurable mission outcomes. This article examines the critical gap between digital readiness and organizational confidence — why technology alone is insufficient — and offers leaders a practical framework for building enterprisewide confidence in an uncertain 2026 landscape.
Why Are We So Surprised Slow Orgs Move Slowly?
Traditional hierarchy works a lot like speed bumps. It slows teams down no matter how talented or motivated they are. This article breaks down how flattening structure, shortening approval paths, and giving teams full ownership of outcomes removes friction so they can finally move at the speed leaders expect.
What Plain Language Is, and Why We Need It
Agencies communicate effectively when they use plain language — simple, clear writing rather than fancy words and over-long sentences. Here are tips on writing so your target audience understands.
Strategy as a Stabilizer: How Government Leaders Can Lead Through Uncertainty More Successfully
As uncertainty becomes a permanent condition for government leaders, strategy must evolve from a static plan to a stabilizing system that allows for clear decisions, coordinated action, and sustained trust. Agencies can move from reactive crisis response to confident, continuous execution.
From Search Results to AI Citation: What Government Communicators Should Watch
AI systems have become a source of truth for many constituents, but public-sector communication often is poorly designed for AI use and citation. Agencies may need to think about both human and AI audiences.
Winning Career Tips
A featured contributor offers advice for building and maintaining a happy, rewarding career — and finding personal fulfillment along the way.
No Mentor, No Problem: Navigating Your Career Independently
Having a mentor certainly can help advance your career, but it isn’t the only way to grow professionally. A featured contributor describes specific, valuable alternatives.
Building a Better Meeting
Learn a step-by-step way to construct effective meetings that engage your participants and yield better outcomes.
Why Curiosity Is Your Agency’s Secret Weapon
Innovation often feels like a rare, big breakthrough that changes everything. But in reality, innovation is driven by curiosity.