For government, the task of effectively communicating with customers can feel overwhelming. But with the right approach, agencies can tackle all of these objectives while also effectively engaging users.
It is important to eliminate unneeded distance between managers and those that they manage while retaining appropriate authority in the area of power distance.
These simple strategies – inspired by Leslie Knope herself – can help you enhance your social media presence and promote your brand and engage your community.
From answering business registration questions for citizens like me to streamlining procurement for city officials, chatbots can make governments more efficient and accessible in six ways.
Effective communication is essential for an organization to be resilient and therefore able to respond to change and disruption in a flexible and innovative manner.
Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
What do you do for a living and where do you work? You’ve probably been asked those two simple questions innumerable times during job interviews, varied professional events, and social, alumni and family gatherings. But have you ever carefully prepared compelling answers to those questions?
To maintain a healthy work environment, it’s essential to find balance between the conveniences of today’s technology and good, old-fashioned face-to-face conversations.
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Lessons learned from 9/11 for disasters like Hurricane Harvey and Irma.