In these hectic and uneasy times it can challenging to gain an audience for your message – but so easy to lose them due to poor word choice or an unfortunate phrase. How to make sure your message isn’t lost to an avoidable error?
Chatbots are emerging as the next paradigm shift in digital communication for government. But which system provides the most value: search-based or guided interaction?
Regardless of the field or profession, “other duties as assigned” is a clause common to most job descriptions. For those in communications – from marketing to social media – it could mean that you’re the face of crisis response as your agency’s on-call Public Information Officer.
How can you minimize your customers’ misery and make the government website experience more delightful? Read on for some tips.
Access to digital automations offer a wealth of opportunity to optimize our digital workspace. I revolutionized my work product, and this is how I did it…
The world lost a great innovator this week, but the way we honor his memory is to be inspired by the stories he told and the example he set. You are never too old to start innovating.
We are surrounded by incoming information at every turn. Silence is no longer something people seek to fill; it has become something people seek. How then can you get your message heard amidst all the noise?
Let me share a few tips on communicating appreciation to a “difficult” colleague.
A new state law gave police authority to ticket drivers distracted by their cell phones. But in one town, it was clear that a more personal approach would be needed for meaningful culture change and safer streets.
Reputation management is a critical component to business success the world over, so why are government agencies failing to manage their own reputation?
