Jargon Is a Barrier: Why It’s Important to Keep It Simple

Jargon has an appropriate audience and is better used as a quick form of communication with the right people than as a display of expertise around the wrong people.

Reaching Millions: How a Small Kansas City Used Social Media to Help Heal Tensions

What does an internet superstar look like? You might not think of Lenexa, Kansas, police officers in this category, and yet, they were.

How to Choose the Right Grant

Before you start another grant application, consider the following points that may help you to choose the right grant for your needs.

Fostering Positive Relationships at Work

It only takes a few minutes to connect with someone at work that will leave you both feeling more positive about the relationship, and this positive interaction has the potential to improve how you work together.

6 Tips for Hosting Great Government Webinars

Six tips for creating a successful and engaging informational government webinar.

Learn How 311 Has Inspired Others Outside of Local Government

The success of 311-model continues to inspire and ignite innovation.

Defining Outcomes: 5 Questions that Every Organization Should be Asking

How an outcome-focused approach to operational effectiveness can produce measurable, lasting results, while simultaneously improving employee engagement and morale.

Asserting Your Strengths to Enhance Your Professional Productivity

Self-assessment about your professional strengths and weaknesses not only makes you a sharper employee, it can also leave you feeling more fulfilled by the work you’re doing.