On GovLoop Insights’ DorobekINSIDER: The Agricultural Research Service’s Ken Lithicum studies deadly insects who terrorize plants, animals and humans. His work has saved millions of lives in Africa and the Middle East and has made him a Service to America Medal Finalist. Meet him! The SEVEN stories that impact your life President Barack Obama hasRead… Read more »
Mobile in government continues to be one of the most pertinent topics facing public sector administrators. The Pew Internet & American Life Project reports, “As of December 2012, 87% of American adults have a cell phone, and 45% have a smartphone. As of January 2013, 26% of American adults own an e-book reader, and 31%Read… Read more »
The Service to America Medals are like the Oscars for Federal Employees. Each year the Partnership for Public Service honors feds who do amazing work in seven different catorgories. You can see all the nominees here. All summer long the DorobekINSIDER will be interviewing the finalists. First up is Kenneth Linthicum, the Director of theRead… Read more »
Customer Service today is radically different than only a decade ago. In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly and easily. Furthermore, they want to interact with organizations in a varietyRead… Read more »
We’ve all heard the refrain about how government needs to be better at customer service. We’ve heard the horror stories from the DMV and IRS filings gone amuck. But David Hebert says in order for government to be a great provider of customer service to the public it first has to have good internal customerRead… Read more »
On my short-list of places to visit is the Sistine Chapel. Beyond the Sistine Chapel, Michelangelo’s diverse portfolio has been transformational to both society and the world of art. I recently discovered that two of his pieces of art – The Pieta and David were done before he was 30. Although he was best knownRead… Read more »
Conversations on citizen engagement tend to discuss the proper role of government and explore the proper engagement levels of citizens. Yet, before any of those important conversations can take place, agencies need to focus on setting the proper citizen engagement foundation, which will allow organizations to build new and innovative citizen engagement strategies. Post HighlightsRead… Read more »
On GovLoop Insights’ DorobekINSIDER: By now everyone has heard about the situation brewing over at the IRS. But the question now becomes how will this scandal affect future decision making? Insights from UMD Public Policy Dean Don Kettl. Up front: Paul Volcker, the former chairman of the Federal Reserve, is starting a foundation that willRead… Read more »
Last week we celebrated the one year anniversary of the Digital Government Strategy, which encouraged agencies to develop mobile services and make public information available anywhere, at anytime and on any device. In the increasingly mobile world, this was necessary to keep up with the private sector and constituent and employee expectations. One year later,Read… Read more »
Recently, I’ve become obsessed with Department of Interior’s Instagram page. To me, it’s one of the best examples of government social media and it’s super simple – one great photo of a National Park per day (taken by the Department or visitors of the park). Each photo will receive between 2,000 and 4,000 hearts andRead… Read more »