GovLoop Founder Steve Ressler Honored at Fed 100

Last Wednesday evening, I was honored to have been invited by Steve Ressler, founder of GovLoop and co-founder of Young Government Leaders, to accompany him to the Fed 100 Awards. Jeremy Ames led the charge for the award submission. Adriel Hampton and I contributed some language to the final nomination. It was a nice eveningRead… Read more »

Birds of a Feather Redefined

Before social media, when transparency was considerably less in vogue, aquiring new customers and serving the needs of loyal already existing customers was not an easy feat and there certainly were not many options for conquering this feat. In order to aid this process, marketers formulated methods such as segementation, and even sub-segmentation to narrowRead… Read more »

Twitter as a Focus Group

Imagine, if you will, the packaging on a gallon of Tropicana orange juice. Now…what did you imagine? A ripe orange with droplets of water? And a straw? Most likely is my guess. As you may know, in January of this year, Tropicana had its run in with the scenario Coke faced back in the ’80sRead… Read more »

Collective Intelligence

This morning on the Federal Web 2.0 Virtual Webinar – The Rise of NOAA’s Goverati – different aspects and benefits of social networking were considered. At one point, the notion of “collective output” or “combined input” was mentioned. I did a little research on “collective intelligence” and found some sources on the subject including “TheRead… Read more »

Measuring Gov 2.0 (via Web 1.0): Foresee

NOTE: This post is part of a series entitled Measuring Gov 2.0, But First Web 1.0 Analysis. You may also be interested in the first study in which I highlighted website measurement by the Brookings Institution. In 1999, the US government selected the American Customer Satisfaction Index (ACSI), which is produced by the University ofRead… Read more »

Accounts from ALI SoMe4Gov Conference: Agency Issues with Gov 2.0

During a social networking session between presentations at the ALI Social Media for Government Conference, participants were asked what issues they were having related to Web 2.0/social media. Here’s their list: 1. Convincing senior management (cited at least three times) 2. Finding resources (human and financial) 3. Overcoming fear 4. Achieving balance with digital andRead… Read more »

Twitter Turns Thwee!

With the speed that technology swoops in, takes ground, and starts to proliferate, many often are very familiar with the in-s and out-s of the latest and greatest, tout the technology to no end, but for the life of them, have no idea where it came from. This is true for me. And since IRead… Read more »