Post Highlights House of Representatives Passes HR 538 on September 11, 2012 Requires customer service standardization for the federal government GovLoop resources on how to measure customer service effectiveness This week we are celebrating Customer Service week. Recently the House of Representatives passed HR 538: Government Customer Service Improvement Act on September 11, 2012. TheRead… Read more »
Last week we launched our series asking what you would do if you were in charge of RFP-EZ. You can listen to Part 1 here. The post includes insights from RFP-EZ fellow Clay Johnson, former OFPP Administrator Allan Burman and former senior procurement official David Drabkin. Just a quick reminder: Project RFP-EZ is one ofRead… Read more »
In a blog post I wrote a couple years ago, I shared some thoughts on the future of learning, highlighting the inefficient ways that we currently experience training and education, and suggesting three forces that are shaping the way we get the knowledge we need to do our jobs better. In that post, I said:Read… Read more »
Post Highlights GovLoop is Celebrating Customer Service Week Customer Service is challenging yet, critical for the public sector 5 Core Customer Service Values: Empathy, Patience, Passion, Persistence, Desire to Improve This week we have been celebrating customer service at GovLoop, we’ve had a lot of great posts, comments and ideas on GovLoop celebrating the week.Read… Read more »
Post Highlights Open Source technology is changing how government delivers services Join Acquia at: Open Source in the Public Sector: Redefining how Government Delivers Digital Services Opportunity to network, collaborate and share knowledge with government peers – register here Next week Acquia will be hosting the event, Open Source in the Public Sector: Redefining howRead… Read more »
Post Highlights Take the GovLoop State of Government Technology Survey Help develop a community based resource Your chance to help peers work through common challenges Join Us: GovLoop State of Government Technology Survey We at GovLoop need your help. We are working on our end of year State of Government Technology report and need yourRead… Read more »
On GovLoop Insights’ DorobekINSIDER: We are constantly hearing about how the polarization in Congress is making it impossible for anything to get accomplished. Are there any issues that can be not only agreed upon by our officials but also acted upon and implemented? The NAPA and the ASPA came together on this very question andRead… Read more »
We’ve probably all seen Charlie and the Chocolate Factory. The movie showcases imagination, creativity and the freedom to try new things and experiment. That’s the same idea as the TSA’s IdeaFactory. The 5-year-old program was one of the first true government 2.0 technologies. Megan Kenny is the Acting Program Manager for the Office of TrainingRead… Read more »
2 weeks ago we welcomed baby Ressler into the world. As one imagines, it’s a stressful time in the hospital and we had to spend a couple extra days for a potential scare that turned out fine. In general, we had great customer service during our stay so I wanted to share 4 elements ofRead… Read more »
On GovLoop Insights’ DorobekINSIDER: Sick of going to one government bureaucracy for a service only to get passed along to another and yet another? Wonder why government doesn’t communicate across agencies to provide a centralized service to you? New Zealand came up with a solution. You’ll meet the man behind it. Click here for theRead… Read more »